Riviera Travel Ulasan

Thank you for your review. We are happy to hear that you enjoyed your holiday on the Burgundy, the River Rhone & Provence Cruise. We appreciate you highlighting your experience with the travel transfer arrangements.

Thank you for your detailed feedback. We are pleased to hear that you enjoyed the opportunity to explore the Douro Valley, sample the local food and drink, and visit destinations such as Salamanca and Porto. It's also wonderful to know that you found the staff to be personable, professional and helpful throughout your cruise.We appreciate your comments regarding the ship, including the leak in the lounge area and your observations about the dining experience. Your feedback on the itinerary pacing and the balance between sailing time and opportunities to explore ashore is also valuable. One of our Guest Relations team will endeavour to be in contact with you to discuss your experience in more detail and better understand the points you have raised.

Thank you for your feedback. We are delighted to hear that Maggie made such a positive impression during your Baltics tour. Her enthusiasm, knowledge, professionalism, presentation skills and clear communication are qualities that our guests greatly appreciate, and it's wonderful to know that her care and attention contributed so much to your overall experience. We will be sure to pass on your kind comments to her.We also appreciate your feedback regarding the booking arrangements and your experience with the local guide in Helsinki. Your comments have been noted and shared with the relevant teams for review, as guest feedback is invaluable in helping us enhance our holidays and service.

Thank you for your feedback and suggestion . We appreciate that guests making their own travel arrangements may find it helpful to have direct contact with the Tour Manager. However, due to GDPR and privacy requirements, Tour Manager contact details cannot be shared in advance. Details of how to meet the Tour Manager and join the tour are provided before departure, and our Guest Relations team is available should any assistance be required.Thank you for taking the time to share your comments

Thank you for your review .

Thank you for for your feedback. We are very sorry to hear that you experienced issues with the arrival arrangements and the provision of a meal on your recent cruise. We appreciate you bringing this to our attention. We are pleased to learn that you enjoyed the high standard of food throughout your stay, that your cabin was spacious and well-equipped, and that the air conditioning was effective in the hot conditions. It is also good to know that once you were able to check in and the bar opened, all was well.

Thank you for your valuable feedback . We are so pleased to hear that you had a very good holiday with us, and we appreciate you sharing your feedback. It's wonderful to know that you found our representative Kate and your driver to be very good. We're sorry to hear about the difficulties you experienced with your knee pillow and the subsequent impact on your sleep. We understand how important comfort is, especially when managing a condition, and we regret that this issue caused you discomfort during the latter part of your trip.

Thank you for your wonderful 5* review .

Thank you for your feedback. We're delighted to hear that you enjoyed the tour and that your Tour Manager helped make the experience both interesting and enjoyable. We also appreciate your comments regarding the hotels. While we're pleased that you were satisfied with the accommodation in Helsinki and Tallinn, we note your observations about the Wellton Hotel in Riga. This feedback will be shared with our Product Team for their review. We hope to welcome you on another Riviera holiday in the future.