Sephora vélemények

Hi, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you were excited about the arrival of Sephora and the range of products available, but we’re truly sorry that your delivery experiences have left you feeling disappointed. We completely understand how frustrating it must be to experience repeated delivery delays, especially when you’re relying on your order arriving in time for a special occasion. We’re particularly sorry to hear that your daughter’s birthday present didn’t arrive before she left for her holiday, and that you had the added inconvenience of having to post it to her yourself. We appreciate you bringing your concerns to our attention. Your feedback is important to us and we’re always looking for ways to improve our customers’ experience, including the delivery journey. We’re sorry that this has impacted your overall impression of Sephora, and we understand how disappointing this must have been. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much more positive experience in the future and restore your confidence in shopping with us. Kind regards, Customer Care

Hi, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciate our product selection and that our team was able to resolve the issue with your missing parcel by arranging a refund. We’re truly sorry, however, that your delivery experience fell short of your expectations. We understand how frustrating it can be when an order doesn’t arrive as expected, particularly when you’ve provided specific delivery instructions. We appreciate you bringing your concerns regarding the delivery service to our attention, as customer feedback is important in helping us identify areas where we can improve. At Sephora, we’re always striving to enhance our customers’ experience, from browsing our extensive product range to receiving their orders. We take your comments on board and hope to provide a smoother and more positive experience for you in the future. Thank you again for your feedback and for giving us the opportunity to put things right. We hope to welcome you back to Sephora soon! Kind regards, Customer Care

Hello, Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your recent experience with your delivery, as this falls well short of the standards we strive to provide. We understand how frustrating it is to have a parcel misdelivered and arrive in a damaged condition, especially when you did not receive the support you needed at the time. Please rest assured that we take matters like this very seriously. We have been in touch with you via email to investigate what happened with the carrier. Please check your inbox for our message so we can resolve this for you as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Kind regards Sephora UK Customer Care