Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

The Works Commentaires

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

avis au cours de l’année écoulée

Afficher tous les 269,282 commentaires

Client de confiance

Vérifié par Feefo

8 months ago

Delvery way too long

Ordered items on 14th November for Christmas advent did not arrive after 10 days waiting. Phoned customer service said they are due to arrive on or around 12 December which was far too late. Was able...

Lire plus

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiance

Vérifié par Feefo

8 months ago

Good variety store

Always interesting variety. Used to visit most weeks for art books and fiction. Cannot get outside now but buy cards calendars etc on line. Would love to be able to visit local store.

Client de confiance

Vérifié par Feefo

8 months ago

Rubbish

Rubbish took order them Were not in contact and after waiting told us that they had not even dispatched it and still at warehouse

Matthew Greenhalgh

Vérifié par Feefo

GBR

8 months ago

Ce que Matthew Greenhalgh a dit à propos de The Works:

Bad choice using Evri to deliver

None of my order of 270 books for the children in school arrived. I had to re-order twice and still nothing turned up. The Works need to stoop using Evri as a delivery company. We have some very...

Lire plus

Client de confiance

Vérifié par Feefo

8 months ago

Ordering

Delivery quick, website easy to use, great variate to pick from

Client de confiance

Vérifié par Feefo

8 months ago

Shouldn't bother offering online orders.

Awful experience. No updates on delivery. Delivery takes ages. Tracking can not be found. Emailed customer care and had no reply. Called customer, on hold for 30mins, no answer. Still no update on my...

Lire plus

Client de confiance

Vérifié par Feefo

8 months ago

Avoid!

Delivery was extortionate for 10 working day delivery! After 10 working days, it still hasn’t arrived so I called ti be told ‘it’s now 15-20 working days’. Where was the communication around this?...

Lire plus

Client de confiance

Vérifié par Feefo

8 months ago

Great company

There was a bit of a problem with out of stock items and a lost delivery but a refund was organised and I was able to re-order the items and from there it all went smoothly. This was the first time...

Lire plus

Client de confiance

Vérifié par Feefo

8 months ago

I placed the order on November 16th and still haven’t received it. The books were for a school Xmas fair for presents off Santa

Client de confiance

Vérifié par Feefo

8 months ago

Poor- long time for delivery

i ordered on the 16th of November, my order took over 3 weeks to arrive, once it was delivered, i opened the parcel to find the order i received was not mine, i telephoned customer services, it took...

Lire plus

Vous n’avez pas été invité(e) à fournir un avis ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo