Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
8 months ago
Very lengthy delivery times
Absolutely took an age for this order to arrive. I didn’t originally notice that it said 10 days, but it took longer. I love the works products but won’t shop online again.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Ordered over a month ago, still haven’t received my order.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
MR
Michele Roberts
Vérifié par Feefo
GBR
8 months ago
Ce que Michele Roberts a dit à propos de The Works:
DISAPPOINTED
Absolutely awful still waiting on my order and have tried to call the works hung on for 45 minutes both times cut off .
These books and activities were for a playgroup and we do not have another....
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Poor
Cancelled part of my order and the rest of the order was incorrect.
Will not use again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was incorrect.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
For any incorrect items please contact customer service on 0121 313 6050 who will try to resolve your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Wrong information.
I ordered large amount of goods and over several weeks had messages to say some were out of stock The order took weeks and eventually I was given the option to cancel, which I did and bought items...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Good selection
The website was easy to use. There was a wide range of books at very reasonable prices
0
Partager
AC
Angela Coats
Vérifié par Feefo
GBR
8 months ago
Ce que Angela Coats a dit à propos de The Works:
Consistently good service
They always provide consistently good service. Easy to use website, great offers, good delivery service and I've never had to return an item yet.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Great prices
The works has a great choice of books and craft items at really affordable prices.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Late!
Really poor. Delivery taking over 1 month.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.