Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
SH
Susan Horne
Vérifié par Feefo
8 months ago
Ce que Susan Horne a dit à propos de The Works:
Too long for delivery and too long in advising that item was out of stock!
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Ridiculous delays and terrible customer service
My order was delayed by almost a month. No warning that would be the case or apology for the delay. I asked them to cancel my order as I had no use for it after such a long delay but they completely...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Very Poor Service
I placed an order mid-November for some advent calendars for my young children. The order was confirmed and the items were showing as in stock. After 12 days, I received an email to say that the...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Item didnt turn up then got told the didnt do it
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Tou couldent make this up
We order books and pencils every year for gifts. This year however the delivery went haywire. We received an email saying that the order had been split in 2. The split orders did not add up to the...
Lire plus
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that items were missing from your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Great range of books..stationery and crafting things
I love this shop great range of books at a great price....also lots of great stationery and crafting items and very friendly helpful staff
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
ORDER A NO SHOW
Did not receive my order, but have been refunded my order money. I know it is a manic time of year but i had no feedback on this order, I received an email to say my order was out for delivery, then...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
I ordered my books for Christmas in mid November. They still haven't arrived. I have sent emails, with no response and contacted the shipping company who are no help. I was on the phone for 1 hour,...
Lire plus
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
No point ordering online- more hassle
Some of my order was missing. It took a very long time to be delivered anyway. When I contacted customer services to find out why I had an item missing, they took over 10 working days to reply and...
Lire plus
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has issued a refund
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.