Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
NW
Nicola Wilson
Vérifié par Feefo
GBR
8 months ago
Ce que Nicola Wilson a dit à propos de The Works:
Needs more updates on order
Had to contact the company to find out what happened to my order. Took longer than expected to arrive.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Not great service.
Lost my order and could re send. Had to re order the whole lot.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
BW
Babs Walden
Vérifié par Feefo
8 months ago
Ce que Babs Walden a dit à propos de The Works:
EXCELLENT!
EXCELLENT!
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Works online is a joke
My order never actually arrived, it took a month or more to even get a refund and I didn’t actually get to speak to a human just bots that constantly blamed the courier and then the courier...
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Donna Smith
The Works
8 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
FK
Faye Kilpatrick
Vérifié par Feefo
8 months ago
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Delivery failure
I ordered some clip boards to be sent over a month waiting and never arrived
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Slow delivery. Item as described and good value!
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Disappointing service
I made my online order, two weeks later I received an email to say ‘items out of stock’. Why let me purchase the items if they are out of stock?
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil your order on this occasion.
Unfortunately we do not have a live inventory system, this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Great ordering on line and delivery time.
The Works ordering was great. Unfortunately as I have already said in a survey your couriers Evri left the parcel of books at the wrong address on a door step in the rain. Looking at a post code and...
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0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Sadly I will not order from The Works again as my order did not arrive due to the Courier - EVRI, so unless The works change their courier I won't order again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.