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The Works Commentaires

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

avis au cours de l’année écoulée

Afficher tous les 269,282 commentaires

Client de confiance

Vérifié par Feefo

8 months ago

cancelled order after waiting 2 weeks for an update

questioned where my order was after 2 weeks of waiting for it to be dispatched, then received a new tracking number saying it was dispatched, only for them to cancel the order the next day

T Richards

Vérifié par Feefo

8 months ago

Ce que T Richards a dit à propos de The Works:

Bad information as customers service didn't seem at all bothered

I ordered every year for my granddaughters crafts this year had to telephone 3 times to see where my order was I have recently received my order socking wet things missing and iteams broken I...

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Client de confiance

Vérifié par Feefo

8 months ago

Lost parcel

Wrong parcel delivered and never found and delivered to me. Ended up getting a refund which is fine but was a bit rubbish considering I’d spent time carefully going through The Works website to find...

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Client de confiance

Vérifié par Feefo

8 months ago

Christmas order cancelled

My order was undelivered due to damaged packaging - decision by Evri -and then cancelled by The Works with no option to reissue

Rachael Cookson

Vérifié par Feefo

GBR

8 months ago

Ce que Rachael Cookson a dit à propos de The Works:

Really poor customer service

Terrible service, had to cancel order as after 3 weeks they still hadn't sent it or bothered to communicate about the delay. Tracking was not available meaning I spent over half an hour in a queue,...

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Alison Hall

Vérifié par Feefo

8 months ago

Client de confiance

Vérifié par Feefo

8 months ago

Disappointing Experience and Unhelpful Customer Service

I ordered over £60 worth of items, fully aware delivery would take over 10 days. However, after 12 days with no update I had to chase my order. On day 15 it was finally dispatched with missing items,...

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Jeanette Boniface

Vérifié par Feefo

GBR

8 months ago

Ce que Jeanette Boniface a dit à propos de The Works:

Won't ever order again

Terrible. I made an order on Nov 19th. Some items were for my grandsons 6th bday on 7th Dec. I emailed twice to enquire when I would receive...both ignored. I eventually received on 18th Dec. Over...

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Vérifié par Feefo

GBR

8 months ago

Ce que SC a dit à propos de The Works:

Do not order from the works, terrible delay in delivering your order

Weeks and weeks of delay of the order , with no message and no apology. When I looked up how to cancel the order- because by this time I had had to order from Amazon for all the similar goods, I saw...

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Client de confiance

Vérifié par Feefo

8 months ago

Good service

Easy purchase and fast delivery.

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