Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
10 months ago
Excellent
0
Partager
JT
Jack Tait
Vérifié par Feefo
GBR
10 months ago
Ce que Jack Tait a dit à propos de The Works:
good
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Works
Every time I placed a order every thing said in stock but then received email saying it was out of stock..my first order I received someone else's order and had to send it back... after a lot of msgs...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil all of your order on this occasion.
Unfortunately due to the warehouse relocating certain items were shorted.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Great service, quick delivery.
Plenty of emails keeping me up to date with delivery. Some of my order was unable to be fulfilled - I was notified and refunded promptly and the remaining item was dispatched quickly.
0
Partager
SR
Sian Rushton
Vérifié par Feefo
10 months ago
Ce que Sian Rushton a dit à propos de The Works:
Scam
I have ordered two sets of books from The Works website in the past 12 months, and on both occasions, once part of the set has been dispatched, they emailed me to say that some of the books are out...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that all of your order could not be fulfilled
Unfortunately due to the warehouse relocating, issues arose with certain stock items.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
Can we offer you code 6SRT-F2TK-FDSL-LHDX for 15% of your next order if you chose to reorder again.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Excellent series
Easy to order, package ready when I went to pick it up.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Jigsaws not received
Parcel not received and very disappointed
Customer service difficult to contact. Eventually received a refund.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Still haven’t received order after a month!
After a month of waiting, and contacting customer services, I still have not received my order and am not confident I ever will. I would not be recommend that anyone shops here.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Cancelling my order and not fulfilling orders!
Placed an order. Had to chase as although was expecting a longer delivery timescale had not received any communication after a week. Got a response a few days later to just say sorry for delay. We...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order about the issues that have arose with the orders that you have placed,
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Slow
The item was sent to the store the next day, yet the delay occurred because the store failed to confirm receipt — not due to any warehouse issue.
Throughout my correspondence, the staff responding...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that the responses that you received were not satisfactory and that you were not informed when the order had arrived at your chosen store,
We are working closely with team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.