Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

The Works Commentaires

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

avis au cours de l’année écoulée

Afficher tous les 269,282 commentaires

Alan cranwell

Vérifié par Feefo

10 months ago

Ce que Alan cranwell a dit à propos de The Works:

Disappointed

Rubbish I haven't received my order.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Client de confiance

Vérifié par Feefo

10 months ago

Never again

I have ordered twice from the works, the first time I was missing one of my items, second time I received completely the wrong order. Delivery takes far too long, Will never be ordering again.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that about the issues that arose with your orders. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Elizabeth Campbell

Vérifié par Feefo

GBR

10 months ago

Ce que Elizabeth Campbell a dit à propos de The Works:

The service, from ordering to receiving my order, was first class. Would recommend The Works to anyone looking for good value and good products

Christine Cowley

Vérifié par Feefo

GBR

10 months ago

Ce que Christine Cowley a dit à propos de The Works:

Would buy again

Lovely trainers and quick delivery

Client de confiance

Vérifié par Feefo

10 months ago

One for all

Prompt service always quality products I always find my craft supplies books and gifts at the works

Client de confiance

Vérifié par Feefo

10 months ago

Would use their online service again

Absolutely fine, was kept informed of when to expect deliver, had no problem ordering online

Client de confiance

Vérifié par Feefo

10 months ago

Easy to use.

Website is really easy to use. You could argue that because you are using click and collect ,why not just go into the shop? I prefer the ease that it takes just to order online, and then just collect...

Lire plus

Client de confiance

Vérifié par Feefo

10 months ago

Puzzle time

Always get good service from them and quick delivery. Very good product with a wide choice of subjects

Sue Jones

Vérifié par Feefo

GBR

10 months ago

Ce que Sue Jones a dit à propos de The Works:

Disappointed this time

I've always been very happy with the service from the Works but was disappointed with my last order. It was not well packed and there were items missing. Customer Services did respond to my email and...

Lire plus

Client de confiance

Vérifié par Feefo

10 months ago

Quick easy order and delivery

Vous n’avez pas été invité(e) à fournir un avis ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo