Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
JW
JW
Vérifié par Feefo
10 months ago
Ce que JW a dit à propos de The Works:
Parcel didn't arrive and customer service was poor.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch, emailing a Denial of receipt form which was signed and returned, this has been passed to the claims team
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Craft items
Very good
Order received quickly
0
Partager
RK
RACHEL KAVANAGH
Vérifié par Feefo
10 months ago
Ce que RACHEL KAVANAGH a dit à propos de The Works:
The order I placed was cancelled and the order was not fulfilled
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 4GK2-VH47-VQZR-VWF4.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
I ordered something on the web site and after a week was told it was out of stock, and received a refund, so looked to see if the item was available in store, it said it was available in the Norwich...
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0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Out of stock items
All items ordered were out of stock. No alternatives given order was just cancelled
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 62KG-V7DD-C9SF-72FK
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Just what I needed
As I am at present somewhat housebound following a knee operation. I was desperate for new books to read. Delighted to find three on your website. Impressed by speed of delivery.
Many thanks.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
THE WORKS 2025 REVIEW
ALWAYS GENERALLY VERY GOOD. YOU RUN OUT OF STOCK QUICKLY THESE DAYS I JUST MANAGED TO GET THE CALENDER DIARIES BEFORE THEY SOLD OUT THANK GOODNESS I SUPPOSE YOU SELL ONLY SO MANY AND DO NOT STOCK SO...
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0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Made up with everything that the work do for you and the thing you buy are good l buy ever year thank you Mr A
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Watch what you order
I ordered 5 puzzles at a cost of £31, but only 2 were available, so I guess I won't won't get the free postage as I only got the 2 for £12 deal. I haven't seen a refund either on my bank account for...
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0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Online nightmare/vanishing customer service
Purchasing online from The Works was nothing but a nightmare. Never had I ever had issues before but they failed their customers during their tike moving the distribution centre.
My order took over a...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received all of your order.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 3SRF-7HWT-3HNX-RLRW
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.