Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Kuoni

Afficher tous les 7,157 commentaires

Mrs Janet Knox

Vérifié par Feefo

3 years ago

Ce que Mrs Janet Knox a dit à propos de Kuoni:

Excellent service and knowledge

Excellent service. We called in without an appointment on a Saturday and once the experts were free, were able to sit and chat freely about our plans for a 2024 holiday. Our expert, Florence, was so...

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Ricky

Kuoni

3 years ago

Hello Janet Thank you for taking the time to leave us a review and for your kind words relating to the service you received from Florence. Thank you for allowing Florence to craft your escape, delighted to read you all excited and looking forward to your 2024 holiday. Thank you again Kind regards Ricky Store Manager Kuoni Milton Keynes

Date d'achat : 02/09/2023

Mr Brian Marchant

Vérifié par Feefo

3 years ago

Ce que Mr Brian Marchant a dit à propos de Kuoni:

Kuoni team works together

As usual, Kuoni staff were exceptionally helpful. In particular, each team member was able to pick up our enquires and process our booking despite holiday absences

Alison

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert and the wider team that helped craft and confirm your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 04/09/2023

Mr Shaun Wood

Vérifié par Feefo

3 years ago

Ce que Mr Shaun Wood a dit à propos de Kuoni:

Good booking experience

The agent, Bekki, was knowledgeable and understood the kind of holiday we needed, she gave some good suggestions and we went away to consider them and then booked a couple of days later.

Date d'achat : 31/08/2023

Mr Maxwell Reeves

Vérifié par Feefo

3 years ago

Nicole

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us a 5* rating on your recent booking experience with Kuoni. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 02/09/2023

Mrs Carole Smith

Vérifié par Feefo

3 years ago

Ce que Mrs Carole Smith a dit à propos de Kuoni:

New Zealand cruise booked

Marianne was very efficient in booking a 2025 New Zealand cruise for me. There was a problem with the cruise line not having updated my loyalty points correctly and Marianne went to a lot of trouble...

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Jack

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent experience with Kuoni. Your praise will be shared with Marianne who crafted your holiday. We look forward to assisting you with your future travel plans.

Date d'achat : 01/09/2023

Mrs Carole Smith

Vérifié par Feefo

3 years ago

Ce que Mrs Carole Smith a dit à propos de Kuoni:

Asia cruise chosen and booked

I wanted to book a cruise around the Far East, but wasn’t sure which itinerary to choose. Marianne has travelled widely in the area and was able to advise on ports that would be good to include and...

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Jack

Kuoni

3 years ago

Date d'achat : 01/09/2023

Mrs Helen Boothroyd

Vérifié par Feefo

3 years ago

Ce que Mrs Helen Boothroyd a dit à propos de Kuoni:

Last minute dilemma

Kerry at the Manchester Trafford Centre branch was exceptional her knowledge on where to go and what was to offer on each option was amazing not to mention her patience

Kerry

Kuoni

3 years ago

Thank you so much for your review Helen, As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. It was a pleasure to have you both in store and that I was able to find your perfect trip. I look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 04/09/2023

Mr Roger Brown

Vérifié par Feefo

3 years ago

Ce que Mr Roger Brown a dit à propos de Kuoni:

Number one choice

This is our go to agent for those special holidays. Ability to tailor your requests and first class customer service. Jaime at our Chelmsford branch has always been able to deliver the holiday we...

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Date d'achat : 31/08/2023

Mr Laurence Fogarty

Vérifié par Feefo

3 years ago

Ce que Mr Laurence Fogarty a dit à propos de Kuoni:

Kuoni top Quality. Very knowledgeable travel experts.

Sam. Took her time to look at different holiday options for me. First class service. Will be back to book for 2025. Sam Leckie great travel consultant.

Jane

Kuoni

3 years ago

Hi Laurence, Thanks for your lovely feedback about Sam. It's always our pleasure to help you. Take care and thanks again. Jane x

Date d'achat : 03/09/2023

Mr Peter Sidebotham

Vérifié par Feefo

3 years ago

Ce que Mr Peter Sidebotham a dit à propos de Kuoni:

Very easily done in Liverpool office with Stephen. Questions asked and answered. Changes made several times and a couple of days later booked & confirmed

Jane

Kuoni

3 years ago

Dear Peter, Thanks so much indeed for your lovely feedback and we are delighted that everything is now all confirmed. It's our pleasure to help you. Best wishes, Jane Store Manager

Date d'achat : 03/09/2023

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Feefo Ecolabels

Voir 3 badges supplémentaires

Ces badges vérifient que les déclarations environnementales de Kuoni sont claires et précises, afin que vous puissiez être sûr de faire des achats durables. Développé en partenariat avec Ethy.

Voir d’autres badges

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Kuoni Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?