Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Flooring Direct | Avis sur le service client de https://www.feefo.com/reviews/flooringdirect | Feefo

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Carl Shelbourne

4 years ago

Ce que Carl Shelbourne a dit à propos de Flooring Direct:

Excellent

Absolutely excellent service, Very fast delivery, and the after care was immense too. Would definitely point anybody in there direction

Flooring Direct

4 years ago

Thank you so much for your amazing review, and 5 stars 😎 we thank you for your custom, it is genuinely appreciated by all at Flooring Direct! Kind regards Hayley

Phil Emerson

4 years ago

Ce que Phil Emerson a dit à propos de Flooring Direct:

Absolutely terriblecompany never again

I wish i could give zero stars, I dont leave reviews but ordered and paid for beading nothing happened just an email. Well couldn't get hold of them after 3 weeks even though I had delivery date...

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Flooring Direct

4 years ago

Hi there, I am so sorry to hear of the issues you have encountered, would you kindly consider contacting me so that i can work upon trying to restore your faith in us as a business. Kind regards Hayley Hayley@flooringdirect.co.uk Aftersales Ambassador

Theresa Howe

4 years ago

Ce que Theresa Howe a dit à propos de Flooring Direct:

Would never use this company again

Initially the customer service was good but once there was an issue, they refused to accept responsibility and ceased all communication. I am grateful I purchased through PayPal otherwise I would...

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Flooring Direct

4 years ago

Hi there, Would you mind contacting me, this is absolutely the opposite experience which we would like you to take away from ordering with us. Our customers are our priority, I'm very sorry that we didn't this standard when assisting you. Please drop me a message and i will do my best to assist you. Kind regards Hayley

Client de confiance

4 years ago

good quality

good quality delivered on time

Flooring Direct

4 years ago

Thank you so much for your review!

Client de confiance

4 years ago

Excellent service delivery on time price very good. Would recommend to anyone from diy to trade.

Flooring Direct

4 years ago

Hi there, Thank you so much for leaving such a lovely review, we appreciate your recommendation and thank you for your custom. Kind regards Hayley- Flooring Direct

Chris Ball

4 years ago

Ce que Chris Ball a dit à propos de Flooring Direct:

excellent great service all through

Flooring Direct

4 years ago

Thank you for this lovely review, and for your custom! Kind regards Hayley- Flooring Direct

Marie

Liverpool

4 years ago

Ce que Marie a dit à propos de Flooring Direct:

Marie Tansey

In may of this year I ordered some vinyl flooring. I needed to speak to customer service as I needed advice with how much was needed. I called on a few occasions and you have to wait for up to an...

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Flooring Direct

4 years ago

Hi Marie, Thank you for taking the time to leave this review, we do take our customer feedback very seriously, if you could email me hayley@flooringdirect.co.uk i would love the opportunity to discuss this with you. Thanks Hayley

Marie

4 years ago

After I put my previous review, I received a lovely email from Haley from flooring direct. She explained that there were restrictions during the pandemic and they only had two Porto cabins to operate from, and staffing problem because of Covid, I totally understand now why it was so difficult to get through and speak to someone.. Haley has assured me that they are now in an office and are running as normal. I have decided to use them again in the future.The girls who I’ve dealt with in customer care department , Haley and phoebe-are lovely and really helpful, I feel reassured it won’t happen again, and if I need to speak to someone it will be easier to get Throgh...My only issue now is Tuffnells, the delivery company, who as I said in my previous review were horrendous.I feel they need to find another company for delivery

Sandra Lockwood

4 years ago

Ce que Sandra Lockwood a dit à propos de Flooring Direct:

Ok but still would have been happy with these we picked

Was very nice on the phone and was telling the 3 ladies wanted it for our sons wedding so we had to have it layer as it was the weekend after

Flooring Direct

4 years ago

Thank you for your feedback, and for your kind comments, i will be sure to inform customer services, we love to hear from our customers! If you would like to discuss the comments in your review further, please email hayley@flooringdirect.co.uk

Sandra Lockwood

4 years ago

Promised me £100 but not received it yet just like the grass being the wrong one causing us some grief as we needed it for our sons wedding.

Flooring Direct

4 years ago

Hello again, Can you tell me who you have spoken with please? I will contact them to see how i can assist. Thank you for your reply. Hayley

Shaun

4 years ago

Ce que Shaun a dit à propos de Flooring Direct:

Shocking appalling customer experience

Shocking customer service experience. Dispatch the wrong product and take 3 weeks and still not sorted after being promised a correct replacement. Being run round in circles.

Flooring Direct

4 years ago

I'm so sorry you have experienced problems with your order. We appreciate you taking the time to leave feedback, could contact me at hayley@flooringdirect.co.uk, and i will do my very best to help resolve this.

Marion Denny

PETERBOROUGH

4 years ago

Ce que Marion Denny a dit à propos de Flooring Direct:

Good quality artificial grass, which was reasonably priced.

Quick and speedy.

Flooring Direct

4 years ago

Thank you so much for this lovely feedback, we appreciate you taking the time to leave this review. -Hayley

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Flooring Direct Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?