Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

The Works Évaluations

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

évaluations au cours de la dernière année

Afficher les 269,282 commentaires

Brian Clarke

Vérifiée par Feefo

8 months ago

Ce que Brian Clarke a dit à propos de The Works:

Non delivery

I ordered several calendars and after a month they still hadn’t arrived. I asked what had happened to them and was told that because of warehouse problems they couldn’t deliver them and instead...

Lire plus

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Rusty

Vérifiée par Feefo

8 months ago

Ce que Rusty a dit à propos de The Works:

Great Service

Great web-site, easy to use. Plently of items to choose from and great prices too, all value for money. E-mailed me to let me know my order was on its way. Didn't take long to receive my order....

Lire plus

Mauvais

Vérifiée par Feefo

8 months ago

Good products at excellent prices. Quick well-packaged delivery.

Mauvais

Vérifiée par Feefo

8 months ago

Very long delay with dispatching the order - 2 weeks.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Tony Masham

Vérifiée par Feefo

GBR

8 months ago

Ce que Tony Masham a dit à propos de The Works:

Shocking!!!!!

Took nearly a month to order 5 Calendar's, and I've still not received them.

Mauvais

Vérifiée par Feefo

8 months ago

Flimsy packaging

setting up an account and ordering was fine the delivery date & tracking details was accurate and fine when I went to pick up the 2 x packages I could see that the boxes were quite flimsy for their...

Lire plus

Mauvais

Vérifiée par Feefo

8 months ago

Took nearly one month to arrive, item missing from my package. Usually i have no problems and have ordered many times but on this occasion, service was awful.

Sarah Hann

Vérifiée par Feefo

GBR

8 months ago

Ce que Sarah Hann a dit à propos de The Works:

What a let down

Ordered and 2 weeks later has heard nothing about where my order was. Went into my local store and turns out they had paused their click and collect service. No warning or email or anything to tell...

Lire plus

Joanne Harrington

Vérifiée par Feefo

8 months ago

Mauvais

Vérifiée par Feefo

8 months ago

Very slow online service

This has to be some of the slowest postage I’ve ever encountered from an online retailer. After placing my order on the 6th November, I didn’t hear a thing until the 20th November, when they...

Lire plus

Vous n'avez pas reçu d'invitation pour un avis?

Pourquoi faire confiance aux avis de Feefo?

En savoir plus sur Feefo