Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Rointe UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 2,649 commentaires

Mauvais

Vérifiée par Feefo

8 years ago

Very difficult to register products on website. 3 products to register and continually told 'product does not exist'.

Rointe UK

8 years ago

Thank you for your feedback. It's great to hear feedback directly from our customers. We are aware that registering products on our website is a problem and we are working to fix this as soon as we can. I shall pass your comments onto our Web team.

We hope you have a great day.

The Rointe UK team

Verified Customer

Vérifiée par Feefo

Luton

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Brilliant

What a brilliant product!!!

Verified Customer

Vérifiée par Feefo

Bridgwater

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Very polite and helpful. Will buy from them again

Rointe UK

8 years ago

Thanks so much for your feedback. We're delighted that you're happy but if there's anything else you need please don't hesitate to contact us.

All the best,

Rointe UK

Mauvais

Vérifiée par Feefo

8 years ago

Modern and good looking radiator

Very happy with the look of the radiator and it works very well. It is easy to programme which makes me happy

Rointe UK

8 years ago

Thanks so much for your feedback. We're delighted that you're happy but if there's anything else you need please don't hesitate to contact us.

All the best,

Rointe UK

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Great product really easy to setup. Very energy efficient.... five starts

Rointe UK

8 years ago

Thank you for your feedback. We appreciate your comments.

Kind Regards,

The Rointe Team

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Excellent service

Excellent service dealt with my problem very quickly and efficiently. Very impressed and will definitely be purchasing from you in the future and will be highly recommending.

Rointe UK

8 years ago

Thank you for your feedback. If you need further help in the future, please don't hesitate to contact us.

Kind Regards,

The Rointe Team

Mauvais

Vérifiée par Feefo

8 years ago

Heater failed in under a month

I bought the radiator for my conservatory and have found it to be both effective and attactive. With the help of your helpdesk it is easy to set up.

Rointe UK

8 years ago

Thanks for your review. We´re delighted we could help and if you need anything else, please don´t hesitate to contact us.

Kind Regards,
The Rointe Team

Mauvais

8 years ago

Reported that heater not working two weeks ago and after some test told the control panel had failed. I was told that a new one would be sent that day to their local representative and they would contact me to make an appointment to fit it. When no call received I contacted the service team who promised to find out when the part would be fitted but they did not call back. I contacted the wholesaler who found put that the part had not been sent so the local agent was not in a position to fit it. I AM STILL WAITING.

Rointe UK

8 years ago

I´m extremely sorry to hear about your issue. It´s unusual for this to happen and I'd like to investigate this matter straight away with our support team. So I can help please can you send me the following details to marketing@rointe.com:

- Order number

- Product reference number and serial number

- Name and address (with postcode)

- Telephone number and email address

I will then personally speak to the Support Team to investigate what has happened and respond to you within 24 hours of receiving the information.

Kind Regards,

Laura - Rointe UK Marketing

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Just great

Great product and plenty of functions.

Rointe UK

8 years ago

Thank you for the feedback. We hope you´re happy but if there´s anything we can do, don´t hesitate to contact us.

Kind Regards,

The Rointe Team

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Great Product

Very neat looking Radiator and wi fi connected what more can you want

Rointe UK

8 years ago

Thank you for the feedback. We hope you´re happy but if there´s anything we can do, don´t hesitate to contact us.

Kind Regards,

The Rointe Team

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Very happy with my appliance and the instalation

Well I can't say much as my installer got the heater for me but I must say I am happy that so far the heater is working very well and as per my expectations.

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Rointe UK Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?