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Rointe UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Very Good

Rointe UK

8 years ago

Thanks for your review.

Kind Regards,
The Rointe UK team

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Could not down load receipt to register unit

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Classy Looking Product

Nearly finished heating system in ECO house 9 D series fitted and Very Economical and controllable

Rointe UK

8 years ago

Thanks for your review.

Kind Regards,

The Rointe UK team

Verified Customer

Vérifiée par Feefo

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Heater excellent,instructions to operate & register difficult to understand

Heaters work exceptionally well. The back is a crazy place to locate the serial plate, the fitted heater had to come off the wall to find it! Registration fine up to the Browse button - didn't...

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Rointe UK

8 years ago

Thank you for your feedback. It's great to hear our customer comments and we understand the comments regarding the location of the serial number. This has been noted by other customers and we have passed this feedback onto our Product Department to find an alternative location for the serial number. I will also pass your feedback on the installers name and date on the registration process. This is a great point and we will be sure to review and develop.

Once again, thanks very much.

The Rointe UK team

Mauvais

Vérifiée par Feefo

8 years ago

Satisfied customer

Purchased through third party with nondifficulty

Mauvais

Vérifiée par Feefo

8 years ago

Highly recommended.

Great service. Arrived on time. Simple to install with supplied template. Looks very nice and works a treat.

Rointe UK

8 years ago

Thanks for your review!

Kind Regards,

The Rointe UK team

Verified Customer

Vérifiée par Feefo

Anglesey

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Good heat, stylish look but small and fiddly controls

One of the 8 radiators was defective and their authorized engineer did not appear for over a week so our own electrician had to replace the heater.

Rointe UK

8 years ago

Thank you for your comments. We apologise for your experience and any inconvenience caused. We have passed all customer feedback regarding the product label on the back of the radiator to our Product Department to consider the location of this label and we will also feedback your comments re. the size of the controls.

Kind Regards,
The Rointe UK team

Mauvais

Vérifiée par Feefo

8 years ago

Brilliant

Brilliant product just what was required to replace two night storage heaters.

Rointe UK

8 years ago

Thanks for your feedback. We really appreciate our customer's comments!

Kind Regards,
The Rointe UK team

Verified Customer

Vérifiée par Feefo

village

8 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Heaters working very well once we understood the complicated instructions.

Registration of product difficult - too many serial number digits, passwords & then getting back into system. Placing serial number plate on the back of the heater so it cannot be seen unless the...

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Rointe UK

8 years ago

Thank you for your honest feedback. I will pass your comments onto our production department regarding the serial number on the back of the heater - we agree that is not a good idea. The product registration process is currently under review and development to make it simpler and easier for our customers to register their products.

Thanks very much for your review. We like to hear our customer feedback so we can build a better product, brand and process for the future.

Kind Regards,

The Rointe UK team

Verified Customer

Vérifiée par Feefo

Yeovil

8 years ago

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Ce que Verified Customer a dit à propos de Rointe UK:

I have attached a copy of my invoice as I cannot upload it on the product registration screen. Can you confirm that you have received this copy.

Rointe UK

8 years ago

Thanks for your comments. Please could you send your invoice to support@rointe.co.uk? We are unable to download the attached invoice for our records via Feefo. I apologise for any inconvenience, but our Support Team will be able to receive it and archive for your guarantee.

Thanks,

Rointe Marketing Team

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