The service we received throughout was excellent. I couldn’t fault the crew on board - in particular the bar staff and restaurant team were brilliant.🤩
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 5/5.
Évaluations des produits
Médias téléversés
Voir tous les médias (3)
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback. We're delighted to learn that this river cruise aligned with your expectations and you would recommend it to others.
Crew were amazing and attentive , good boat and trip was just perfect
Sitting in the plunge pool with a gin Playing games and cards with my adult children and singing and Dan inv in the evening....
We're pleased to learn that on whole you thought our customer service was very good.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your comments on your recent cruise with us. As we're always striving to enhance our guests' experiences, your comments have been shared with the appropriate departments at head office for review.
It was easy to book via the phone and easy to use the website. The staff on the phone lines and the tour manager were helpful and knowledgeable..
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that your booking experience over the phone and on our website was easy. It's also wonderful to know that our staff and tour manager were helpful and knowledgeable during your trip. We truly appreciate you sharing your positive feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear you had such an excellent holiday and that you were able to visit beautiful places and enjoy the hotel pool. It's wonderful to know that our tour manager provided such excellent support throughout your trip, ensuring everyone felt included. We appreciate you sharing your positive experience.
Exceptional service from Riviera Travel from start to finish.
An efficient booking experience, information pack received in advance and holiday itself well managed throughout.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful feedback! We are delighted to hear that you had an exceptional experience with Riviera Travel, from the efficient booking process and the timely information pack to the well-managed holiday itself. We truly appreciate you sharing your positive experience.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you had such a fabulous holiday with us on the Medieval Germany River Cruise! We're delighted that you found the ship to be lovely and comfortable, and that the air conditioning was a welcome feature during the high temperatures. It's fantastic to know that you enjoyed the amazing food and that our crew's helpfulness and attentiveness made your experience even better. We appreciate your kind words about Gemma's dedication to ensuring everyone had a good time. We're glad the tours were interesting and informative for you. We understand your comment about the sun deck and appreciate your understanding given the conditions. We're so pleased you loved it!
The standard of cabin cleaning was exceptional and the restaurant/bar staff eager to serve on a very full ship
Riviera Travel
Riviera Travel
2 months ago
It’s wonderful to hear that you had such a positive experience with the cleanliness of your cabin and the service from our restaurant and bar team. We appreciate you sharing your feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
We are pleased to hear that you generally enjoyed your cruise. We appreciate you taking the time to share your feedback regarding the ship being at capacity and the staff being stretched.
Date de l'achat : 03/07/2026
0
Partager
RC
Robert Carter
Vérifiée par Feefo
GBR
2 months ago
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* rating
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for sharing your wonderful feedback regarding your recent holiday. We are delighted to hear that Denise was an exceptional Tour Manager and that you enjoyed the hotel, food, and excursions. It's fantastic to know that you found the trip to be excellent value.
Date de l'achat : 30/06/2026
0
Partager
Mauvais
Vérifiée par Feefo
2 months ago
The cruise director was excellent but a few of the staff were not always on the ball.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5. We regret to learn that a few of the staff did not consistently align with your expectations. Your comments have been shared with appropriate team for review.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating this river cruise 4/5. We trust you had an enjoyable time.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.