The cruise director was excellent but a few of the staff were not always on the ball.
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating our customer service 4/5. We regret to learn that a few of the staff did not consistently align with your expectations. Your comments have been shared with appropriate team for review.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating this river cruise 4/5. We trust you had an enjoyable time.
Utterly reliable and informative from moment of booking through to return flight; imaginatively chosen holidays; on luxury ship with everything taken care of from start to finish.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful feedback. We are delighted to hear that you found our service to be utterly reliable and informative, from booking through to your return flight. It's also fantastic to know that you enjoyed the imaginatively chosen holidays and the luxury ship experience, where everything was taken care of for you. We truly appreciate you sharing your positive experience.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you enjoyed the serenity and beauty of your cruise, and that our hospitality staff, crew, and guides contributed to a memorable experience. It's wonderful to know our excursions were well-chosen and led by informative and engaging guides.
Very good everywhere with our guide, Yasser being excellent
Riviera Travel
Riviera Travel
2 months ago
Thank you for your kind words about your recent experience. We are delighted to hear that you found everything to be very good and that our guide, Yasser, was excellent. We appreciate you taking the time to share your feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an enjoyable holiday exploring the beautiful island of Sicily. It's wonderful to know that you appreciated the quality of the hotels and found our local guide, Yesser, to be extremely good. We are also pleased that the trip to the Roman Villa and the vineyard with lunch were highlights of your experience. We appreciate you sharing your feedback regarding the historical content and your experience in Ragusa, and we will certainly take this into consideration. We are glad you enjoyed the local food and wine throughout your travels.
Date de l'achat : 03/07/2026
0
Partager
Mauvais
Vérifiée par Feefo
2 months ago
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* rating
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
We appreciate you taking the time to give us a 5* rating
Date de l'achat : 26/06/2026
0
Partager
DO
Donna
Vérifiée par Feefo
2 months ago
Ce que Donna a dit à propos de Riviera Travel:
The service was good. Our guide Sandi was exceptional.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your kind comments about your tour manger, Sandi, we'll be sure to share them with her.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for rating this cruise 4/5. As we are always striving to enhance our guests' experiences, your comments about the food have been shared with our Product team at head office for review.
Service from all members of the crew was very good.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful feedback! We're so pleased to hear that you found the service from our crew to be very good. It's always rewarding to know that our team's efforts are appreciated.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your wonderful feedback about your first cruise with us. It is fantastic to hear that you had such a good experience. We are delighted that your Cruise Director, Diogo, made such a positive impression and that his attention to detail and knowledge were so appreciated. It is also lovely to hear that you are already browsing our website for your next holiday with us.
Ce que Elizabeth a dit à propos de Riviera Travel:
Excellent. Kathryn organised us SO well & our driver was wonderful
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an excellent experience on your trip. It's wonderful to know that Kathryn's organisation was so helpful and that you found your driver to be wonderful. We truly appreciate you taking the time to share your positive feedback with us.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you learned so much and enjoyed meeting new people and having new experiences on your holiday. We're delighted you had such a positive time.
We are so pleased to hear that you had such an excellent experience on The Blue Danube River Cruise. It's wonderful to know that you enjoyed the trips, staff, and food so much. We appreciate you sharing your positive feedback with us.
Excellent - arranged tours, entertainment, food, and all staff were all outstanding.
Riviera Travel
Riviera Travel
2 months ago
We are delighted to hear that you had such an excellent experience with us. It's wonderful to know that you found our arranged tours, entertainment, food, and indeed all our staff to be outstanding. We truly appreciate you taking the time to share your positive feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
2 months ago
It's wonderful to hear that you had another excellent experience on your Riviera river cruise. We're so pleased that you found the ship and staff excellent, the food very good, and the visits and tours outstanding. We're also delighted that even the weather was on your side! We appreciate you sharing your positive feedback.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.