We are sorry to hear that your experience was not a positive one. We appreciate you taking the time to share your feedback and hope to provide a better experience in the future.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We appreciate you taking the time to share your feedback regarding your recent Rhine Cruise to Switzerland. We're glad to hear that you found the boat, cabin, service, and food to be great. We also acknowledge your comments about the excursions and entertainment, as well as your experience on the final evening. We understand that your expectations regarding value for money were not fully met on this occasion.
Easy to book, kept updated with any changes.
Staff on board excellent.
All travel arrangements good.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your wonderful feedback. We are delighted to hear that you found our booking process easy and that you were kept well-informed of any changes. It's also fantastic to know that you had an excellent experience with our onboard staff and that all your travel arrangements were good.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your Seine, Paris and Normandy River Cruise and that you found the food and staff to be excellent. It's also great to know that you felt our daily excursions were generally well planned. We appreciate your feedback regarding the Taste of Normandy excursion and will certainly take your comments on board.
We are so pleased to hear you had such a wonderful experience with us. It sounds like you had a fantastic holiday and we truly appreciate you taking the time to share your feedback.
It felt personal, that you were not just another tourist. The itinerary was well thought out.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience with us. We're delighted to hear that you felt our service was personal and that you enjoyed the thoughtfully planned itinerary.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback about your recent tour. We are delighted to hear that you found the chateaux and gardens beautiful and that Monet's Garden met your expectations. We appreciate you mentioning the extreme heat you experienced and hope it did not detract too much from your enjoyment of the gardens.
As stated before, mix up at airport when coach and courier not there was disappointing
Riviera Travel
Riviera Travel
1 month ago
We're pleased to hear that you thought our customer service overall was good.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for posting your review. While we were pleased to hear that you thought the food and on-board staff were excellent, we regret to learn that a mix up at the airport delayed the start of your holiday. Please be assured that this has been investigated with our partnered supplier and we understand that the appropriate redress was processed while you were on the cruise, for the inconvenience and delay.
Experience with phone calls to the Riviera office was mixed, with some conflicting advice given. Some issues seem to be made more complicated than they needed to be!
The ladies on the Riviera...
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Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear that your experience with our phone calls was mixed, and that some advice you received was conflicting. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We are very pleased to hear that the ladies on the Riviera emergency helpline were fantastic, sympathetic, and helpful. We will be sure to pass on your kind words to them. We hope that we can improve your experience with our phone service in the future.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We're delighted to hear that you had such a wonderful experience on the Budapest to The Black Sea River Cruise. It's fantastic to know you enjoyed your cabin and the river views, and that our staff, including Stan, provided you with excellent service and helpful information. We appreciate your kind words.
Excellent. All very well organised and informative. Tour manager Scott was outstanding!
Évaluations des produits
Date de l'achat : 05/07/2026
0
Partager
SU
Susan
Vérifiée par Feefo
GBR
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you enjoyed your Douro, Porto & Salamanca River Cruise so much and felt that it offered excellent value. We're delighted that the inclusive food and drinks package, along with the attentive service from our entire crew, contributed to a memorable experience. We appreciate you highlighting the perfect balance between relaxation and daily excursions. We look forward to welcoming you on another river cruise with us in the future.
Date de l'achat : 02/07/2026
0
Partager
Mauvais
Vérifiée par Feefo
1 month ago
Average.
Riviera Travel
Riviera Travel
1 month ago
We appreciate you taking the time to share your feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback on your recent trip. We're glad to hear that you found the tour to be comprehensive and informative, and that you appreciated the coach driver and the excursions. We understand your observation regarding the cost of Switzerland
The transfers were much more arduous than expected. We would have preferred to have had more detailed information about this at the time of booking with a view to looking at alternative arrangements....
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Riviera Travel
Riviera Travel
1 month ago
The transfers were much more arduous than expected. We would have preferred to have had more detailed information about this at the time of booking with a view to looking at alternative arrangements. We would have liked to have added some days in a hotel before or after the cruise, but when we requested this we were told it was not possible. We were led to believe when initially booking that this would be possible at a later date.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an excellent river cruise and excursions, and that you found our guides, tour managers Tony and Chloe, and the onboard staff to be superb, brilliant, friendly and helpful. It’s wonderful that you were comfortable in your cabin with its ample storage, and enjoyed our public areas which were kept spotlessly clean and not overcrowded. We're also delighted that the food was of a high standard. We appreciate you sharing your feedback regarding the airport journeys.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.