It was difficult to get questions answered by the operations team. Not responsive!
Riviera Travel
Riviera Travel
5 days ago
We are sorry to hear about the difficulties you experienced in getting your questions answered by our operations team. We appreciate you bringing this to our attention.
Évaluations des produits
Médias téléversés
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Riviera Travel
Riviera Travel
5 days ago
We are so pleased to hear that you enjoyed your Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise and that the destinations, swim stops, yacht and crew were fab. It’s wonderful to know you felt safe and relaxed, and that the service provided was good without being overbearing. We appreciate you sharing your thoughts on meal times and breakfast options, and will certainly take this feedback on board. It’s great to hear that the Cruise Director was friendly and knowledgeable, and that you had an excellent tour guide. We are delighted that your overriding memory is one of relaxation and that this alone will encourage you to return.
Thank you for taking the time to share your feedback. We're delighted to hear that you had an excellent experience with us from start to finish.
Évaluations des produits
Riviera Travel
Riviera Travel
5 days ago
We are so pleased to hear that you enjoyed your Douro, Porto and Salamanca River Cruise, even though cruising isn't usually your preference! It's wonderful to know that our exceptional staff, delicious food, and drinks contributed to a fabulous experience for you. We hope you had a memorable time exploring Salamanca.
Date de l'achat : 20/08/2026
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Mauvais
Vérifiée par Feefo
7 days ago
Riviera Travel
Riviera Travel
6 days ago
Hello,
Thank you for your feedback. We are pleased to hear that you had a positive experience and appreciate you taking the time to share your thoughts with us.
Kind regards
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello,
Thank you for taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence cruise. We are delighted to hear that you found the itinerary excellent and that your cabin on deck 3 was very pleasant. We also appreciate your kind words regarding the meals and service.
We regret to hear about your disappointment with the evening entertainment and the lack of adequate shade on the top deck. We understand how important it is to have a comfortable experience, especially on warm days, and we are sorry for any frustration this caused.
Kind regards,
Riviera Travel
There was only one negative experience and I mention it in order that you can make further improvements. Our first exposure to the Riviera team was not the best. When we arrived at Charles De Gaulle ...
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Riviera Travel
Riviera Travel
6 days ago
Hello Stuart,
We are so pleased to hear you had such a wonderful experience with us, and thank you for your high rating. We appreciate you taking the time to share your feedback, and we are sorry to hear about the delay you experienced upon arrival at Charles De Gaulle Airport. We value your input as it helps us to continuously improve our services, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
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Médias téléversés
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Riviera Travel
Riviera Travel
6 days ago
Hello Stuart,
We are so pleased to hear that you enjoyed the balance of excursions, scenery, relaxation, and food during your cruise. It sounds like you had a truly wonderful experience with us.
Kind regards,
Riviera Travel
Very attentive and helpful staff. Nothing too much trouble
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are delighted to hear that our staff were very attentive and helpful during your experience with us. We appreciate you taking the time to share your positive feedback.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are delighted to hear that you found the food, drink, accommodation, and onboard services to be first-rate. It's also wonderful to know that our Cruise Director was so knowledgeable and helpful during your journey. We appreciate your feedback regarding the excursions and coach trips, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
Date de l'achat : 20/08/2026
0
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Mauvais
Vérifiée par Feefo
7 days ago
Excellent
Person at Manchester airport should be there earlier. Didn't arrive until we were at the boarding gate
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are so glad to hear you had an excellent experience with us. We appreciate you taking the time to share your feedback regarding the timing of our representative at Manchester Airport and will certainly take this on board.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are so pleased to hear that you had such an excellent experience with our crew, food, and facilities on your Douro, Porto and Salamanca River Cruise for Solo Travellers. It's wonderful to know that the Salamanca trip, in particular, was a highlight for you, and that you enjoyed the guides and dancers. We appreciate your feedback regarding your arrival and the experience in Porto, and we will certainly take this on board as we continuously strive to enhance our guest experience.
Kind regards,
Riviera Travel
The service was very good and we were looked after very well
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are so pleased to hear that you found our service to be very good and that you felt well looked after. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello,
We are so pleased to hear that you had a very enjoyable holiday and loved visiting three countries in one trip. It's wonderful to know that the trip was well organised and that you had a very good tour leader. We appreciate your feedback and will certainly take your suggestion for more of these types of tours into consideration.
Kind regards,
Riviera Travel
Date de l'achat : 20/08/2026
0
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VI
Vivien
Vérifiée par Feefo
7 days ago
Ce que Vivien a dit à propos de Riviera Travel:
Lovely staff and very helpful
Riviera Travel
Riviera Travel
6 days ago
Hello Vivien,
We are so pleased to hear that you found our staff to be lovely and very helpful. It's wonderful to know that we were able to assist you.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello Vivien,
We appreciate you taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We're sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding the Rhone river and the dining options. It's good to know that you found the towns along the route interesting and that the river had sufficient water levels, despite the exceptional heat. We also note your comments about the food leaning towards vegan and vegetarian options, and your positive experience with the alternative restaurant. We understand your feedback regarding the clarity of the brochure concerning excursions and the evening entertainment. We are pleased that the cabin staff worked hard and provided excellent service.
Kind regards,
Riviera Travel
Date de l'achat : 19/08/2026
0
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AN
Ann
Vérifiée par Feefo
ESP
7 days ago
Ce que Ann a dit à propos de Riviera Travel:
The office in UK was very helpful with the booking and any queries I had.
Riviera Travel
Riviera Travel
6 days ago
Hello Ann,
We're so pleased to hear that our UK office was able to assist you effectively with your booking and any queries you had. It's wonderful to know you had a helpful experience.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
6 days ago
Hello Ann,
We are sorry to hear that the organisation of your last day in Vancouver did not meet your expectations and that you experienced some frustration with the changes to your hotel's board basis. We appreciate you sharing your feedback regarding the local representative and hope that your overall experience with the Signature Tour: Canada's Rocky Mountaineer & Alaska Cruise was enjoyable.
Kind regards,
Riviera Travel
The Riviera Travel Customer Service were very helpful and their communications were detailed and appropriate. They answered all questions knowledgeably.
Riviera Travel
Riviera Travel
7 days ago
We are delighted to hear that our Customer Service team provided you with such a positive experience. It's wonderful to know that our communications were helpful and that your questions were answered thoroughly. We appreciate you taking the time to share your feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
7 days ago
It’s wonderful to hear that you had such an exceptional holiday with us. We’re delighted that you enjoyed all aspects of your trip, from the well-planned excursions and delicious food to our friendly staff and beautiful ship. It sounds like you had a truly marvellous experience and met some lovely fellow travellers.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.