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Kuoni Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 7,149 commentaires

Mauvais

Vérifiée par Feefo

3 months ago

I have not previously been a Kuoni customer and have no acquaintances who have used Kuoni. I appreciated the opportunity to visit a nearby town centre office and discuss my needs with a real person....

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Date de l'achat : 10/06/2026

Mr Jamie Holt

Vérifiée par Feefo

3 months ago

Ce que Mr Jamie Holt a dit à propos de Kuoni:

As usual, the service from both Amy Cooper and Melissa Hayward was fantastic. They were patient as I provided additional requirements and challenges throughout the hunt for the right holiday home,...

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Melissa

Kuoni

3 months ago

Hi Jamie, Thank you for your lovely comments and booking your amazing family villa holiday with us. You know where we are if there is anything you need. Kind regards Melissa

Date de l'achat : 09/06/2026

Mauvais

Vérifiée par Feefo

3 months ago

Harriet was incredibly patient and helpful, we had lots of changes and they were all sorted without any fuss. Ultimately, the clients booked because everything was perfect, just as they wanted it....

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Date de l'achat : 10/06/2026

Mauvais

Vérifiée par Feefo

3 months ago

Ease of booking and brilliant staff

Suzanne

Kuoni

3 months ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with your future travel plans.

Date de l'achat : 12/06/2026

Mrs Annette Ball

Vérifiée par Feefo

3 months ago

Ce que Mrs Annette Ball a dit à propos de Kuoni:

Was not told important information prior to booking

Suzanne

Kuoni

3 months ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us. We will investigate the issues you have raised and we will be in touch to discuss this with you shortly.

Date de l'achat : 10/06/2026

Mrs Treena Turner

Vérifiée par Feefo

FRA

3 months ago

Ce que Mrs Treena Turner a dit à propos de Kuoni:

Michelle was very helpful in assisting with the booking process

Samuel

Kuoni

3 months ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 08/06/2026

Mauvais

Vérifiée par Feefo

3 months ago

The reason I am not giving 5 stars is because, the detailed holiday itinerary/ confirmation that are sent are not consistent in showing agreed/finalised details. The room types that appear vary from...

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Cheryl

Kuoni

3 months ago

Thank you for your feedback on your recent booking. We understand your points regarding the confirmations as this isn't ideal and not consistent with our paperwork. I believe your travel expert is working on this for you and will resend it to you at the standard reflective of Kuoni and we will keep working with you until this until you have the confirmation that is a good standard. Thank you for booking your holiday with Kuoni and please let us know how we can continue to help.

Date de l'achat : 04/06/2026

Mrs Pauline Stubbs

Vérifiée par Feefo

GBR

3 months ago

Ce que Mrs Pauline Stubbs a dit à propos de Kuoni:

Great staff, warm and welcoming. Nothing is too much trouble - to ensure you get the holiday you want.

Alex

Kuoni

3 months ago

Pauline, thank you for your kind words . Its always a pleasure to help you plan your next adventure , I am excited to hear all about this next one ! Many thanks Alex Killeen Store Manager

Date de l'achat : 11/06/2026

Mauvais

Vérifiée par Feefo

3 months ago

Kelly at Kuoni listened and made suggestions re our trip (safari) . Very knowledgeable and has put together a great experience for us . Lovely lady to speak to and feel safe in her hands as we are in...

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Suzanne

Kuoni

3 months ago

Date de l'achat : 30/05/2026

Mr Paul Thompson

Vérifiée par Feefo

GBR

3 months ago

Ce que Mr Paul Thompson a dit à propos de Kuoni:

Friendly and knowledgable staff. Gave us a few really good options. Difficult to choose

Melissa

Kuoni

3 months ago

Hi Paul and Debra, Thank you for booking with us again and sending in your lovely comments. Malaysia is going to be fantastic, please let us know if there is anything you need at any stage. Kind regards Melissa

Date de l'achat : 04/06/2026

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Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?