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The Cumberland Évaluations

https://www.cumberland.co.uk
Évalué
Exceptionnel

Kinder Banking - It's In Our Nature

Service
4.9
/5
Produit
4.9
/5

5

4

3

2

1

1,994

189

20

12

16

2,231

évaluations au cours de la dernière année

Afficher les 11,875 commentaires
Mauvais
8 days ago
Date de l'achat : 09/06/2025
--Staff helpful and personable. --On time and efficient. --Explained what I needed. --Unfortunately my surname spelt incorrectly on a forms/passbook so I asked for it to be changed. This meant...

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ClareT
The Cumberland
6 days ago
thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. Thank you for taking our call today and for your understanding. I'm glad we've been able to rectify your issue and explain better our processes.
Mauvais
5 days ago
Telephone explanation given from customer services. Thank you for follow up. Elaine
0
Partager
Mauvais
5 days ago
Date de l'achat : 12/06/2025
Very good
Pleasant,accurate& friendly
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LynneH
The Cumberland
1 hour ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Partager
ML
Mr Lithgow
Dumfries
5 days ago
Date de l'achat : 12/06/2025
Ce que Mr Lithgow a dit à propos de The Cumberland:
Good and imformative. As I had come in knowing what was available it was straight forward . So long as the Cumberland is competitive I will continue to invest.
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LynneH
The Cumberland
1 hour ago
Thank you for leaving such a positive review Mr Lithgow, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Partager
Mauvais
5 days ago
Date de l'achat : 10/06/2025
Cumberland yes, Furness no
Julia was very helpful and I was happy that a trainee was also present. Julia advised me on what account to take out. The reason I have chosen Cumberland BS is that you have a branch in the next...

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0
Partager
Mauvais
5 days ago
Date de l'achat : 12/06/2025
Efficient service and pleasant experience
Very helpful and informative and very efficient. Provided information about range of products that could be offered to meet our needs.
0
Partager
Mauvais
5 days ago
Date de l'achat : 11/06/2025
satisfactory
Good 20minutes seemed a long time to take out an ISAs hen l was an existing member and already had accounts with you
0
Partager
MB
Mr Baines
kendal
5 days ago
Date de l'achat : 11/06/2025
Ce que Mr Baines a dit à propos de The Cumberland:
The service was great. All was explained in simple terms, and everyone was helpfull. Thankyou,
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SimonaB
The Cumberland
3 days ago
Thank you for leaving such a positive review, Mr Baines, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Partager
Mauvais
5 days ago
Date de l'achat : 31/05/2025
Great service
Appreciated prompt by the Cumberland on a particular matter. Follow up service very good, thanks.
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PaulM
The Cumberland
21 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service that Paul provided.
0
Partager
MS
Mrs Stainton
Workington
6 days ago
Date de l'achat : 11/06/2025
Ce que Mrs Stainton a dit à propos de The Cumberland:
Phone call Isa.
Slow still not got details of Isa account , Had to phone Carlisle ,told would ring back and didn't ,phoned workington branch ,and service was spot on phone call back in 2 hrs.,this was to open...

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0
Partager
Mauvais
6 days ago
Date de l'achat : 09/06/2025
Excellent professional service
Excellent professional service understood my needs and explained thoroughly and clearly each stage.
0
Partager
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À propos de The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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À propos de The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.