I found the service extremely disappointing. I did not receive any confirmation that the items had been dispatched or delivered to store. I had to call customer services to ask for their whereabouts....
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Cath Frisby
WHISTLES
8 years ago
Thank you very much for taking the time to provide us with feedback about your recent shopping experience with Whistles. Someone from our Customer Service Team will be in contact directly with you.
Tuotearvostelut
Cath Frisby
WHISTLES
8 years ago
We were very disappointed to hear that your order arrived in store and was broken, rest assured we will investigate this further with our Warehouse Team to ensure that this does not happen again in the future.
Cath Frisby
WHISTLES
8 years ago
Thank you very much for your feedback on the Aubry Croc Crossbody Bag and we hope that you enjoy using it.
We really appreciate you taking the time to provide us with your honest feedback. We're sorry to hear that you didn't receive prompt communication in regards to this order. We will certainly look into this further with our E-commerce Team to ensure that you have a better and smoother shopping experience in the future.
Slightly disappointed that one item showed as available, and I later received and email stating that it would be sourced from store (I got excited at this point), but then received another email...
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Tuotearvostelut
Shiv D.
WHISTLES
8 years ago
Hi there,
Thank you for taking the time to provide us with your feedback. And we're sorry to hear that you were unable to find the correct size in the store. I can see that we have now resolved this issue for you, however, if this isn't the case please do let us know on enquiries@whistles.com and we'll be more than happy to look into this further for you.
I was impressed that there was an online service of individual stores checking there stock fro you when the on line stock was unavailable - so big score for that.
They then called very promptly to...
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Ostopäivä: 30/11/2017
0
Jaa
Luotettu asiakas
8 years ago
Great service
Ostopäivä: 01/12/2017
0
Jaa
TC
Trusted Customer
8 years ago
Mitä Trusted Customer sanoi WHISTLES:
Ware kam pünktlich an, sehr schön, aber zu groß. Würde gern zum selben Preis umtauschen, das scheint aber nicht möglich. Kundendienst meldet sich seit sechs Tagen nicht auf Mail.
Shiv D.
WHISTLES
8 years ago
Hallo,
Vielen Dank, dass Sie uns Ihr ehrliches Feedback geben, und es tut uns leid zu hören, dass dies nicht die perfekte Größe für Sie war. Ich kann sehen, dass meine Kollegen Ihnen in dieser Angelegenheit geholfen haben. Bitte lassen Sie uns wissen, wenn dies nicht der Fall ist, und wir werden mehr als glücklich sein, dies für Sie weiter zu untersuchen. Sie müssen uns nur eine E-Mail an enquiries@whistles.com senden
Hoffe, du hast einen schönen Abend!
Ostopäivä: 26/11/2017
0
Jaa
Luotettu asiakas
8 years ago
Easy to order online & order was delivered very quickly.
Tuotearvostelut
Ostopäivä: 28/11/2017
0
Jaa
Luotettu asiakas
8 years ago
Excellent service!
The sales assistant was very helpful and helped me with my decision and purchase. Thank you
Whistles is a contemporary fashion brand, based in London.
A shopping destination for the busy, dynamic woman, we create timeless pieces with an intelligent sense of design. Collections are considered, wearable and yet distinct, with true seven days a week appeal, crafted to fit effortlessly into modern life.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Whistles is a contemporary fashion brand, based in London.
A shopping destination for the busy, dynamic woman, we create timeless pieces with an intelligent sense of design. Collections are considered, wearable and yet distinct, with true seven days a week appeal, crafted to fit effortlessly into modern life.