Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen PharmXtra arvostelut

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Claire

Feefo Verified

4 years ago

Mitä Claire sanoi PharmXtra:

Orders cancelled or delayed

My last order was cancelled after 2 weeks and I’m still waiting for my current orders and I’m starting to wonder if they are ever going to arrive!

Chloe

PharmXtra

3 years ago

Hello, Thank you for leaving a review and bringing this to our attention. I understand your frustration, and we are very sorry for the delays. Your parcel has left our pharmacy. We are trying to resolve this issue as we speak. The issue should be resolved soon and we will update you accordingly. Please feel free to contact our customer service team on support@eumeds.com who will happily assist you further. Kind Regards EU Meds

9

Luotettu asiakas

Feefo Verified

4 years ago

The delivery times and updates otherwise they are very good

Chloe

PharmXtra

3 years ago

Hi there, Thank you for leaving a Review! We appreciate your business and strive to do better regarding the delivery. Kind Regards, EU Meds

2

Luotettu asiakas

Feefo Verified

4 years ago

Order still not dispatched, despite being told it was shipped a week ago.

Despite being told my order was dispatched a week ago, it still hasn't been sent. Customer service are helpful but slow to respond. Disappointing.

Chloe

PharmXtra

3 years ago

Hello, Thank you for leaving a review and bringing this to our attention. I understand your frustration, and we are very sorry for the delays. Your parcel has left our pharmacy. We are trying to resolve this issue as we speak. The issue should be resolved soon and we will update you accordingly. Please feel free to contact our customer service team on support@eumeds.com who will happily assist you further. Kind Regards EU Meds

7

AN

Angela

Feefo Verified

4 years ago

Mitä Angela sanoi PharmXtra:

Excellent

Great service all ways gets back to you when u need to email them wud recommend to family and friends

Chloe

PharmXtra

4 years ago

Hi There, Thanks so much for sharing your experience with us and leaving a 5 star review! Kind Regards, EU Meds

0

Luotettu asiakas

Feefo Verified

4 years ago

Not delivered

Deliver orders

Chloe

PharmXtra

3 years ago

Hello, Thank you for leaving a review and bringing this to our attention. I understand your frustration, and we are very sorry for the delays. Your parcel has left our pharmacy. We are trying to resolve this issue as we speak. The issue should be resolved soon and we will update you accordingly. Please feel free to contact our customer service team on support@eumeds.com who will happily assist you further. Kind Regards EU Meds

10

Luotettu asiakas

Feefo Verified

4 years ago

Awful, I’ve been waiting for my meds and still haven’t received them yet

Late still not received them

Chloe

PharmXtra

3 years ago

Hello, Thank you for leaving a review and bringing this to our attention. I understand your frustration, and we are very sorry for the delays. Your parcel has left our pharmacy. We are trying to resolve this issue as we speak. The issue should be resolved soon and we will update you accordingly. Please feel free to contact our customer service team on support@eumeds.com who will happily assist you further. Kind Regards EU Meds

10

Luotettu asiakas

Feefo Verified

4 years ago

Easy and Quick

Very easy to use and very quick to respond to any issues not that I’ve had many. The only problem was the tracking via Royal Mail. As it came from Europe you only get notice that it’s been sent and...

Lue lisää

Chloe

PharmXtra

4 years ago

Hi there, Thank you for this 5 star review. We appreciate that you found it easy to use and had a fast delivery. Kind Regards, Chloe

1

JU

June

Feefo Verified

4 years ago

Mitä June sanoi PharmXtra:

Excellent service

Chloe

PharmXtra

3 years ago

Hi there, Thank you for leaving a 5* Review! We appreciate your business Kind Regards, EU Meds

1

Luotettu asiakas

Feefo Verified

4 years ago

Disappointing

They could improve by actually sending the products you purchase. I ordered something over a week ago and it hasn’t even reached the courrier yet. And lm yet to hear back from their support team.

Chloe

PharmXtra

4 years ago

Hi there, Sorry for your negative experience with us. However, i can see here that your order has been delivered on the 21st October. We are sorry for any delays that you have experienced. Kind Regards, Chloe

11

JE

Jennifer

Feefo Verified

4 years ago

Mitä Jennifer sanoi PharmXtra:

Extremely poor, slow & frustrating delivery and tracking

Ordered and paid for my meds 7 days ago and it still hasn’t reached the Royal Mail and I am still unable to track it. When I contacted them to enquire, they blamed the Royal Mail strikes, however the...

Lue lisää

Chloe

PharmXtra

3 years ago

Hello, Thank you for leaving a review and bringing this to our attention. I understand your frustration, and we are very sorry for the delays. Your parcel has left our pharmacy. We are trying to resolve this issue as we speak. The issue should be resolved soon and we will update you accordingly. Please feel free to contact our customer service team on support@eumeds.com who will happily assist you further. Kind Regards EU Meds

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