Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,993 arvostelua

Miss Ronni Moss

Feefo Verified

3 years ago

Mitä Miss Ronni Moss sanoi ExoticDirect:

Easy and quick

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Ronni. We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.

Luotettu asiakas

Feefo Verified

3 years ago

100% satisfaction throughout

Would definitely recommend Exotic Direct and will definitely be buying from them again. Very prompt attention to my claim, kept fully informed throughout the process and they settle with the vet...

Lue lisää

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

3 years ago

All those people who contacted me during my claim process were very empathetic towards me after the passing of one of my beloved pets. Sending their condolences really helped me mentally. Thank you.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, we are so sorry to hear of the loss of your pet. As pet owners ourselves, we always strive to ensure we support our customers as much as we possibly can at such a difficult time. We really appreciate you taking the time to leave us such a nice review. All the best, The Exotic Direct Claims Team.

Mrs Clare Johnson

Feefo Verified

3 years ago

Mitä Mrs Clare Johnson sanoi ExoticDirect:

Quick and easy resolution of my claim

Very quick and painless resolution of my claim.

Gabriella

ExoticDirect

3 years ago

Good morning Clare, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

3 years ago

Ladattu media

Näytä kaikki media (2)

Best service provided

Photo included

Gabriella

ExoticDirect

3 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our service. We love the video of your little friend! Have a nice weekend and all the best, The Exotic Direct Claims team.

Luotettu asiakas

Feefo Verified

3 years ago

Very happy

They were very helpful at keeping me informed about my claim.

Gabriella

ExoticDirect

3 years ago

Good morning, We are so pleased you were happy with our claims process. Thank you for taking the time to leave a 5* review. We hope you enjoy your weekend. All the best, The Exotic Direct Claims Team.

Mrs Tracy Parkin

Feefo Verified

Sheffield

3 years ago

Mitä Mrs Tracy Parkin sanoi ExoticDirect:

Perfect Service

A very efficient and compassionate service at what was a very upsetting time when our parott passed. Thank you.

Gabriella

ExoticDirect

3 years ago

Good morning Tracy, We were so sorry to hear about your little friend. We thank you for taking the time to leave a 5* review. Take care and all the best, The exotic direct claims team.

Luotettu asiakas

Feefo Verified

3 years ago

Refused to cover my pet

Disgusted with the lack of cover for a outdoor pet

Gabriella

ExoticDirect

3 years ago

Good morning, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. Unfortunately the circumstances surrounding your claim fall within an exclusion of the policy. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

Luotettu asiakas

Feefo Verified

4 years ago

Great communication throughout and resolved very quickly and money paid

They got in touch as soon as the claim was sent by vets and reviewed and agreed the claim very quickly. It’s great to know I can rely on them.

Gabriella

ExoticDirect

3 years ago

Good morning, Thank you for taking the time to leave such a lovely review, we are so pleased you were happy with our claims process. All the best, The exotic direct claims team.

Mrs Kerry Miller

Feefo Verified

4 years ago

Mitä Mrs Kerry Miller sanoi ExoticDirect:

Easy and quick

Easy to do and quick claim processing. Helpline staff brilliant

Gabriella

ExoticDirect

3 years ago

Good morning Kerry, Thank you so much for taking the time to leave a 5* review. We are pleased to hear you found our claims process quick and easy. All the best, The exotic direct claims team.

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta