Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,993 arvostelua

Sarah Bell

Feefo Verified

4 years ago

Mitä Sarah Bell sanoi ExoticDirect:

Terrible

Exotic Direct no longer pay out for ‘diarrhoea’ which can be caused by anything in small animals! Absolute joke, when my policy expires I will be moving to another insurance company. Cowboys!

Gabriella

ExoticDirect

3 years ago

Good morning Sarah, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

Mr Richard Faulkner

Feefo Verified

Northampton

4 years ago

Mitä Mr Richard Faulkner sanoi ExoticDirect:

Professional and empathetic

The service I was given was definitely worthy of five stars. Through a difficult time losing a pet, my claim for the vet fees was dealt with quickly and with empathy towards our loss.

Gabriella

ExoticDirect

4 years ago

Good afternoon Mr Faulkner, We were so sorry to hear about Donatella. Thank you for taking the time to leave such a lovely review, we are so pleased you found our claims process fast and professional. All the best, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

4 years ago

Excellent service

This company is excellent and service and advisors are very good and well spoken. I am happy with the handling of the claim and policy

Gabriella

ExoticDirect

4 years ago

Good afternoon, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our claims process. Have a nice weekend and all the best, The Exotic Direct Claims Team.

Miss Christine Browne

Feefo Verified

Brentwood

4 years ago

Mitä Miss Christine Browne sanoi ExoticDirect:

Excellent service

Couldn't have gone any smoother. Money paid into my account with no quibble in a week from my rabbits treatment.

Gabriella

ExoticDirect

4 years ago

Hi Christine, Thank you for leaving a 5* review. We hope your little friend is recovering well! We are so pleased you're happy with our claims process. All the best and have a lovely weekend, The Exotic Direct Claims Team.

Mrs Gemma O�sullivan

Feefo Verified

4 years ago

Mitä Mrs Gemma O�sullivan sanoi ExoticDirect:

Haven’t received any documents

Imane

ExoticDirect

4 years ago

Hello Gemma, Thank you for your feedback. We are sorry that you have not received the policy documents that we posted to your address. We have tried to call you without avail, therefore we have now emailed you a copy of your documents and invite you to give us a call to verify your address and make sure we have the correct information. We trust that the above is satisfactory but if you would like any further assistance please let us know. Kind regards, The Exotic Direct Team.

Luotettu asiakas

Feefo Verified

4 years ago

Brilliant service and staff

Very good service and very quick to pay the claim. Very nice employees. Everyone was very nice.

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to leave such a lovely review. We are so pleased you have found our claims process to be quick and easy. Have a nice weekend. All the best, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

4 years ago

Fantastic insurance company. I've claimed twice now and payout has been made quickly with no further questions.

Gabriella

ExoticDirect

4 years ago

Good afternoon, Thank you for taking the time to leave us a 5* review. We are so pleased you're happy with our claims process. Have a lovely weekend. All the best, The exotic direct claims team.

Mr Kamil Sawicki

Feefo Verified

4 years ago

Mitä Mr Kamil Sawicki sanoi ExoticDirect:

Very poor service

Claim process took over two months! After contacting customer service twice I’ve received reply that they will not pay for my claim. They are good just to take your money, don’t care about your pet....

Lue lisää

Gabriella

ExoticDirect

4 years ago

Good morning Mr Sawicki, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or emails us at claims@exoticdirect.co.uk. Kindest regards, The exotic direct claims team.

Ms Miranda Webb

Feefo Verified

4 years ago

Mitä Ms Miranda Webb sanoi ExoticDirect:

Fab service

I have found exotic direct way better than any other insurance I have, as they actually pay and it's so painless! I have adopted lots of guineapigs and it's easy to add or remove pets too, and the...

Lue lisää

Gabriella

ExoticDirect

4 years ago

Hi Miranda, Thank you very much for leaving such a lovely review. We are so pleased you have found our claims process to be painless. We hope you enjoy your weekend. All the best, The exotic direct claims team.

Luotettu asiakas

Feefo Verified

4 years ago

Expensive cover but painless claim

Stress free claim when you’re worried about your pet

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are pleased to hear you have found our claims process stress free. We are always looking for ways to improve our sales and service so will gladly pass on your feedback. Have a lovely weekend. Kind regards, The Exotic Direct Claims Team.

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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