Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,993 arvostelua

Mrs Tracey Fairbairn

Feefo Verified

Bedfordshire

3 years ago

Mitä Mrs Tracey Fairbairn sanoi ExoticDirect:

Fantastic Service

The team were extremely friendly and helpful which was what I needed when I telephoned to start the claim. The process was really easy and I was kept up to date as the claim progressed to...

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Gabriella

ExoticDirect

3 years ago

Hi Tracey! It is so lovely to hear you are happy with our claims process and have found our team members friendly and helpful. Thank you so much for leaving us a 5* review. We hope you have a great weekend, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

3 years ago

To many exclusions in the small print for rabbits

I took out this policy for my two rabbits, sadly one required veterinary treatment after sustaining an injury whilst trying to be bonded. My claim was rejected as your policy does not cover injuries...

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Gabriella

ExoticDirect

3 years ago

Hi there, Thank you for taking the time to leave a review, we appreciate and value your feedback. We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk. Best wishes, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

3 years ago

Easy to put a claim and and got payout within a week.

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you so much for your lovely review, we are so pleased to hear you have found our claims process easy. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

Miss Kelly Curtis

Feefo Verified

3 years ago

Mitä Miss Kelly Curtis sanoi ExoticDirect:

Highly recommend

Excellent service. Claim was dealt with quickly and efficiently

Gabriella

ExoticDirect

3 years ago

Good morning Kelly, Thank you so much for taking the time to leave a 5* review, we really appreciate your feedback. It is lovely to hear that you are happy with our claims process and we have passed your kind words on to the team. Have a lovely weekend, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

3 years ago

Ladattu media

Näytä kaikki media (1)

Well, the number of people we have encountered over our time with Exotic Direct have been very professional. Lloyd, Vicki and Gabby and so many. Coco thanks you very much. I have given you a picture.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. Thank you for the gorgeous picture of Coco! Our claims team always strive to provide the best service possible and we really appreciate you taking the time to leave a 5* review. We wish you and Coco a great weekend. All the best.

Mrs Gillian Prime

Feefo Verified

3 years ago

Mitä Mrs Gillian Prime sanoi ExoticDirect:

Exotic Direct are brilliant to deal with. They prosess claims efficiently and are always a pleasure to speak with.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Gillian, We are so pleased you found our claims process efficient. We always strive to provide the best service possible with this and through telephone calls. thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Julie Rose

Feefo Verified

Leatherhead

3 years ago

Mitä Miss Julie Rose sanoi ExoticDirect:

Thank You

Your company is so valuable to us guinea pig owners. Thank you so much

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Julie. Thank you for taking the time to leave a 5* review. We love being able to provide help with the big characters that guinea pigs are. Have a lovely weekend. All the best,

Luotettu asiakas

Feefo Verified

3 years ago

Fabulous, caring service at very difficult time. Would totally recommend.

Most definitely recommend! Fabulous, caring & very quick response & settlement. Excellent!

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We are very sorry to hear that you have had a difficult time. We always strive to ensure our customers are looked after at all stages and to give them the best care possible. Thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Emma Doyle

Feefo Verified

3 years ago

Mitä Miss Emma Doyle sanoi ExoticDirect:

Excellent experience

Excellent service no messing about did not take long to sort out also kept it touch at all times

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Emma, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Luotettu asiakas

Feefo Verified

3 years ago

Excellent Service

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. We are so pleased to hear your feedback. we always strive to give the best possible service to our customers. Thank you for taking the time to leave a 5* review. Have a lovely weekend.

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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