Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Luotettu asiakas

7 years ago

Told the wrong information on renewal

When I rang to renew I was told that I wouldn't be paid for death/loss in the event of a claim, even though I had been paying for this cover for 8 years, because my birds were a gift and if I made a...

Lue lisää

Martin

ExoticDirect

7 years ago

Thank you for your feedback and we have already resolved this issue with you but once again we are sorry for the confusion.

The Exotic Direct Team

Luotettu asiakas

7 years ago

Claiming help with the cost of my parrots vet bills has gone smoothly, no issues whatsoever.

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your positive review.

It is really nice to hear that your claim ran smooth and we hope your parrots are on the road to recovery.

Have a lovely weekend,

The Exotic Direct Claims Team.

Luotettu asiakas

7 years ago

Great services

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with five stars!

It is brilliant to hear you are happy with our great service.

Kind Regards

The Exotic Direct Team

Luotettu asiakas

7 years ago

Automatic renewal of reptile insurance was fine.

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review.

We're really pleased to hear that your happy with the automatic renewal of your pet insurance policy.

If you ever have any questions about your policy, or need our help with anything please do give us a call.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

yes cant praise them enough i find it still painful to talk about paddy but they covered everything

Hayley

ExoticDirect

7 years ago

Hi Ms Feetwood De Solano,

Thank you so much for taking the time to leave your positive review and we are really sorry again about Paddy.

At Golden Valley we understand that losing a pet can be very traumatic so our aim is to make the process of claiming as easy as possible for you.

Kind Regards,

The Golden Valley Claims Team.

Trusted Customer

SS11 8EB

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Very helpful and polite, I would certainly recommend Exotic Direct.

Louise

ExoticDirect

7 years ago

Dear Linda

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you have found us to be helpful and polite and that you would recommend us to others!

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Peace of mind insurance

Always easy and seamless to renew my policy

Louise

ExoticDirect

7 years ago

Dear Alan

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear that our cover provides you with peace of mind and that you have found our renewal process seamless.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Thankyou for speedy reply reply...

Alec

ExoticDirect

7 years ago

Hi Jackie,

Thank you for taking the time to write this positive review about us, we really appreciate it.

It's also great to read that you're happy with the speed of our reply's.

Should you ever need any assistance with your policy - please do give us a call on 0345 982 5505 and we'll do everything we can to help you.

Best regards,

The Exotic Direct Pet Insurance Team.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Best support at the time you need it most

Great customer service, easy online claims process, and prompt payments. Highly recommend

Hayley

ExoticDirect

7 years ago

Hi Valerie,

Thank you so much for taking the time to leave your positive review.

It is really lovely to hear that you are happy with our service and that we were able to support you when you needed it.

Have a great day!

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

more notice on renewal

Alec

ExoticDirect

7 years ago

Dear Mrs Andrews,

Thank you for leaving us this feedback and also for taking my subsequent phone call to discuss how we could improve our renewals process going forward.

We are sorry that although your renewal documents were produced in good time, something delayed them reaching you this year.

Your feedback has all been noted and I hope that the conversation we had about what to expect at your next renewal was useful. However, if you do have any questions about you policy (renewal or otherwise) please do give us a call on 0345 0779001 and we'll do our very best to assist you.

Kindest regards,

The Exotic Direct Pet Insurance Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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