Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Luotettu asiakas

7 years ago

Exotics Direct automatically organised my renewal thereby removing any stress or hassle of having to remember when it was due or suddenly losing cover. Much appreciated!!

Alec

ExoticDirect

7 years ago

Thank you for taking the time to leave us this positive review about your recent renewal.

We're really please that you appreciate the way we process policy renewals automatically and that this approach has removed any stress or hassle about your insurance policy suddenly ending.

If we can be of any further help or assistance in the future, please do get in touch.

Kind regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Easy renewal procedure and a nice surprise to find that the cost had gone down

Alec

ExoticDirect

7 years ago

Hi Melanie,

Thank you for leaving us this positive review.

We're really pleased to hear that you're happy with your latest renewal and also the premium.

If we can be of any further help or assistance, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Fantastic service at reasonable price! Definitely recommend.

Louise

ExoticDirect

7 years ago

Dear Haydn

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you would recommend us and have found our service fantastic and our prices reasonable.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Excellent

Quick and easy to renew excellent

Louise

ExoticDirect

7 years ago

Dear Luke

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our renewal process quick & easy and our services excellent.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Great service

Been with these guys for 6 years with a male Harris hawk. When he got ill 3 times in a year they were not only compassionate but quick to help.

Alec

ExoticDirect

7 years ago

Hi Katherine,

Thank you for taking the time to write this positive review.

Whilst we are genuinely sorry to hear that your Harris Hawk was unlucky enough to get ill so many times in a single year, it's great to read that our insurance was there for you when you needed it and also that the team were able to balance being compassionate while also providing you with the help you needed quickly.

If there's ever anything further we can do to help of assist you, please do give us a call.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Simple claims process

Great service

Hayley

ExoticDirect

7 years ago

Hi Judy,

Thank you so much for taking the time to leave your positive review.

It is really lovely to hear you find our claims process simple as that is what we aim for at Exotic Direct.

Have a great day!

The Exotic Direct Claims Team.

Luotettu asiakas

7 years ago

Easy to claim

Could have been quicker in dealing with claim but otherwise easy enough

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your review and it is good to hear that you found claiming easy.

We have taken your feedback on board and we are continuing to improve our claims processing times.

The Exotic Direct Claims Team.

Luotettu asiakas

7 years ago

Very happy with service

I am very happy using Exotic Direct to insure my parrot. They have always been polite and helpful when I have rang for any reason. The cover in my policy is very good and policy booklet is easy to...

Lue lisää

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the service and that the policy booklet is easy to understand.

The Exotic Direct Team

Luotettu asiakas

7 years ago

An insurance broker you can trust!

Finally an insurance broker with integrity - I had no claims last year and my renewal premium remained the same - first class customer service!

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

We are delighted to hear from you with such great comments regarding your cover and our customer service and it is brilliant to hear you are happy with your renewal premium.

Kind Regards

The Exotic Direct Team

Luotettu asiakas

7 years ago

Never had any problems and always really helpful when I phone! Definitely nice to have piece of mind with our tortoise as well.

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

We are so happy to hear that you have always found us to be helpful when calling and that your cover provides you with peace of mind.

Kind Regards

The Exotic Direct Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta