Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Luotettu asiakas

7 years ago

Professional, polite, helpful and customer friendly.

Very helpful young man on the phone...informative and very polite. I have used Exotic Direct for some years now, and have absolute confidence in the service provided.

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review and for taking the time to tell us about your recent interaction with our Customer Service team.

It's great to hear that the staff member you spoke to was helpful, polite informative. It's also really good to know that you have confidence in the service we are providing.

If there's ever anything further we can do to assist you, please do give us a call and we'll be happy to help.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.

Martin

ExoticDirect

7 years ago

Dear Mrs Berry,

Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.

The Exotic Direct Team

Luotettu asiakas

7 years ago

Good service renewing policy and noting additional information as I requested. Email received confirming the renewal

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.

The Golden Valley Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

No hassle

Martin

ExoticDirect

7 years ago

Dear Mrs Orritt,

Many thanks for your review and we are delighted to hear that you are happy with the service and policy

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Simply amazing staff, quick response time and very efficient

The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.

Luotettu asiakas

7 years ago

Simple and easy with no stress to renew

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.

The Exotic Direct Team

Luotettu asiakas

7 years ago

Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem

Martin

ExoticDirect

7 years ago

Many thanks for you review and we are delighted to hear that you found the renewal process so simply.

The Exotic Direct Team

Luotettu asiakas

7 years ago

Great pet insurance

Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.

The Exotic Direct Team

Luotettu asiakas

7 years ago

Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with our service.

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

I renew every year for my dog

Martin

ExoticDirect

7 years ago

Dear Mr Rodgers,

Thank you for taking the time to post a review.

The Exotic Direct Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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