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Headwater Reviews

Displaying all 1,512 reviews

ANTHONY FOSGATE

Feefo Verified

3 years ago

What ANTHONY FOSGATE said about Headwater:

Friendly and enthusiastic service.

Joanne was very helpful in dealing with my booking and answering my queries thoroughly. She was obviously enthusiastic and knowledgeable about the holiday. Really friendly service.

JAMES NEWTON

Feefo Verified

3 years ago

What JAMES NEWTON said about Headwater:

first time we had used headwater. The experience was not all good

The published price including flights is not the price you have to pay. The inclusive price is too low and subject to unexpected supplements. Also it unreasonable to expect a customer to be happy to...

Paula Farmer

Headwater

3 years ago

Thank you for posting your review. We are truly sorry that your booking experience was not good. Headwater pride themselves on delivering excellent service delivery from the booking process to the actual holiday itself and if you wish to talk to a member of the team we will be more than happy to discuss this with you. Kind regards Headwater Customer Services

DAVID BEEBY

Feefo Verified

3 years ago

What DAVID BEEBY said about Headwater:

Excelkent

Fast response and friendly service

Paula Farmer

Headwater

3 years ago

Thank you for posting a welcome and positive review Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly, personal and very efficient service

The phone was answered promptly and all of my queries answered very patiently by Megan. When I returned a call the following day and the line was busy, instead of the usual endless repeated music...

Paula Farmer

Headwater

3 years ago

Thank you for posting such a welcoming and positive review Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Excellent customer service and quick response to any queries. Would recommend their holidays, we have travelled with Exidys and Headwater for many years.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a positive review. After many years travelling with both Exodus and Headwater your comments continue to be valued and appreciated. Headwater Customer Service

ANDREW COLE

Feefo Verified

3 years ago

What ANDREW COLE said about Headwater:

I did not have issues with service only the add ins with the trip to germany

Trusted Customer

Feefo Verified

3 years ago

Malta Booking

I dealt with a lady called Lauren Matkin who was a superb ambassador for Headwater - friendly, helpful, attentive and very knowledgeable about our chosen destination.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a positive review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly, helpful, flexible

Megan Wyatt always pleasant, helpful with excellent communication.

Trusted Customer

Feefo Verified

3 years ago

Excellent service

Katie responded to our initial query promptly and liaised with the proposed hotel to ensure our room requests were confirmed in advance. A very friendly and efficient booking process. Thank you.

Paula Farmer

Headwater

3 years ago

Thank you for posting a welcoming positive review.

PHILIP

Feefo Verified

Kent

3 years ago

What PHILIP said about Headwater:

Helpful and easy holiday booking experience

Our contact Megan was a delight to deal with. She was polite, cheerful and helpful. She helped organise our hotels before and after our Headwater trip, providing all the information that we needed. ...

Paula Farmer

Headwater

3 years ago

Thank you for posting such a welcoming positive review