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Headwater Reviews

Displaying all 1,512 reviews

Trusted Customer

Feefo Verified

3 years ago

V helpful and efficient

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review based on your booking experience with Headwater Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly helpful advice.

Good communication and friendly helpful advice from Katie. Explained everything and sorted out flights as well while we were on the phone.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a welcoming and positive review based on your overall booking experience with Headwater Holidays. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Excellent service

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review based on your overall booking experience. It is always welcoming to receive such positive comments. Kind regards Headwater Customer Services

ELAINE HAMILTON

Feefo Verified

3 years ago

What ELAINE HAMILTON said about Headwater:

Good agent, confusing process

My trip coordinator, Andrew Palmer, has been very helpful. My impression is that the software application that he has to use makes things a bit awkward and confusing from the customer's side - e.g....

Paula Farmer

Headwater

3 years ago

Thankyou for taking the time to post your review. Your constructive feedback has been shared with the wider team as we continuously strive to improve the customer experience at the time of booking.

Trusted Customer

Feefo Verified

3 years ago

Great variety of holidays, excellent helpful staff, good website.

I submitted an email enquiry regarding a holiday. I received a reply the same day followed by a phone call. Once I had booked the holiday I received all the details almost immediately. The person I...

Paula Farmer

Headwater

3 years ago

Thank you so much for posting your review. Your lovely comments have been shared with all the team. It is always satisfying to know that after 22 years of enjoying a Headwater holiday you received excellent service provided by the team (Megan on this occasion) and is definitely something we are proud of.

Trusted Customer

Feefo Verified

3 years ago

Lovely to be able to this kind of admin at a time that suits me

Highly responsive to my enquiries, quotation and holiday booking online, which was my preferred option

Trusted Customer

Feefo Verified

3 years ago

detailed on line holiday information and helpful tour operators made our decision easy to book this special holiday.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a lovely review. We do hope that you have a wonderful holiday to such a beautiful destination. Kind regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

Fantastic customer service - very knowledgeable about details of the holiday and all my queries quickly and fully answered…made the booking process extremely easy.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a wonderful and welcoming review. Kind regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

Friendly and efficient service from my first contact.

Helpful and efficient service for my enquiry and subsequent order. All queries were answered satisfactorily and there was flexibility in the post walk arrangements to provide me with a trip tailored...

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a welcoming and positive review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Great service

The response to our enquiry was prompt and comprehensive. The contact was friendly and helpful, they listened to our requirements and came back with just the right schedule for us.

Paula Farmer

Headwater

3 years ago

Thank you for posting your review, Your comments are very much appreciated. Headwater Customer Services