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Headwater Reviews

Rated
Exceptional
Service
4.8
/5

5

4

3

2

1

177

25

2

2

0

206

ratings over the past year

Displaying all 1,322 reviews
CS
CATHERINE SMITH
English
5 days ago
Date of purchase: 06/25/2025
What CATHERINE SMITH said about Headwater:
Good holidays but a few admin issues
A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

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Steph
Headwater
2 days ago
Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator
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Steph
Headwater
2 days ago
Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator
Trusted Customer
4 days ago
Date of purchase: 06/26/2025
Efficient booking service
Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.
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Steph
Headwater
2 days ago
Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie
SW
SIMON WORSLEY
Beccles
9 days ago
Date of purchase: 06/26/2025
What SIMON WORSLEY said about Headwater:
Friendly people are far better than chatbots!
Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.
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Steph
Headwater
6 days ago
We quite agree :-) Thank you for your review today, it is much appreciated! Stephanie
MN
MARYANNE NIBLETT
9 days ago
Date of purchase: 06/26/2025
What MARYANNE NIBLETT said about Headwater:
Excellent customer service
Excellent service by Luke. Very patient and answered all of my questions. Thank you 🙏
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Steph
Headwater
6 days ago
How lovely :-) I'm glad Luke was able to help you! You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives. Stephanie
Trusted Customer
9 days ago
Date of purchase: 06/25/2025
Great service.
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Steph
Headwater
6 days ago
Thank you very much for your review. A while to wait, but enjoy Italy when the time comes :-) Stephanie
BL
BRIAN LITTLE
Worksop
11 days ago
Date of purchase: 06/24/2025
What BRIAN LITTLE said about Headwater:
Walking on the bright side
Good website with first rate email support. Hope to complete booking once the dates are confirmed.
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Steph
Headwater
10 days ago
Thank you for your review and 5*'s, it very much appreciated. I can see we are working on your Swiss booking and will be in touch very soon to confirm. Stephanie
MW
MICHAEL WHALLEY
Preston
14 days ago
Date of purchase: 06/16/2025
What MICHAEL WHALLEY said about Headwater:
Megan is the Best! 😁
Excellent service from Megan, she’s been fantastic arranging our booking, a very professional attitude, polite and courteous attitude and she’s kept us informed every step of the way. Thank you Megan!
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Steph
Headwater
13 days ago
Thank you so much for your fabulous review. I have shared this with the wider team and Megan :-) Have a wonderful holiday when the time comes. Stephanie
PS
PENELOPE STEVENS
Johannesburg
17 days ago
Date of purchase: 06/13/2025
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Steph
Headwater
16 days ago
Thank you for your 5* review. Enjoy Italy when the time comes :-) Stephanie
PM
PAUL METHVEN
Gloucester
18 days ago
Date of purchase: 06/17/2025
What PAUL METHVEN said about Headwater:
Gozo walking holiday booking
Efficient, polite and friendly
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Steph
Headwater
17 days ago
Thank you so much for your review. I hope you enjoy Gozo as much as I did when I visited :-) Stephanie
Trusted Customer
19 days ago
Date of purchase: 06/16/2025
Great customer service
From the first call to the last, Helen was very patient, polite and helpful in sorting out our holiday requirements, which were not straightforward. From a city extention following our walking...

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Steph
Headwater
18 days ago
Thank you for your wonderful review I know Helen will be so pleased you are happy :-) Stephanie
About Headwater
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom
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About Headwater
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!