A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...
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Steph
Headwater
2 days ago
Thank you for your review. I hope after our conversation today we have resolved the comments :-)
Stephanie
Customer Coordinator
Steph
Headwater
2 days ago
Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-)
Stephanie
Customer Coordinator
Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.
Steph
Headwater
2 days ago
Thank you very much for your review.
Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-)
Stephanie
Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.
Steph
Headwater
6 days ago
We quite agree :-) Thank you for your review today, it is much appreciated!
Stephanie
Excellent service by Luke.
Very patient and answered all of my questions. Thank you 🙏
Steph
Headwater
6 days ago
How lovely :-) I'm glad Luke was able to help you!
You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives.
Stephanie
Good website with first rate email support. Hope to complete booking once the dates are confirmed.
Steph
Headwater
10 days ago
Thank you for your review and 5*'s, it very much appreciated.
I can see we are working on your Swiss booking and will be in touch very soon to confirm.
Stephanie
Excellent service from Megan, she’s been fantastic arranging our booking, a very professional attitude, polite and courteous attitude and she’s kept us informed every step of the way. Thank you Megan!
Steph
Headwater
13 days ago
Thank you so much for your fabulous review. I have shared this with the wider team and Megan :-)
Have a wonderful holiday when the time comes.
Stephanie
From the first call to the last, Helen was very patient, polite and helpful in sorting out our holiday requirements, which were not straightforward. From a city extention following our walking...
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Steph
Headwater
18 days ago
Thank you for your wonderful review I know Helen will be so pleased you are happy :-)
Stephanie
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!