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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,324 reviews

SHARON KAENDO

Saskatoon, SK. Canada

4 days ago

Date of purchase: 07/11/2025

What SHARON KAENDO said about Headwater:

A great booking experience!

Andrew has been great. Very quick to answer all my questions. Very helpful in making reccommendations for my clients.

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Trusted Customer

9 days ago

Date of purchase: 06/28/2025

Good service

Able to satisfy our requirements on the holiday, and we have a great holiday planned. My only concern is that updates are perhaps longer in coming than they were in the past.

Steph

Headwater

8 days ago

Thank you very much for your review and comments. I am sorry our service was not to our normal high standard, but I am really pleased your trip to Kythnos is now all confirmed for you. Stephanie

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CATHERINE SMITH

English

16 days ago

Date of purchase: 06/25/2025

What CATHERINE SMITH said about Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

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Steph

Headwater

12 days ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

12 days ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

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Trusted Customer

14 days ago

Date of purchase: 06/26/2025

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

12 days ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie

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SIMON WORSLEY

Beccles

19 days ago

Date of purchase: 06/26/2025

What SIMON WORSLEY said about Headwater:

Friendly people are far better than chatbots!

Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.

Steph

Headwater

17 days ago

We quite agree :-) Thank you for your review today, it is much appreciated! Stephanie

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MARYANNE NIBLETT

19 days ago

Date of purchase: 06/26/2025

What MARYANNE NIBLETT said about Headwater:

Excellent customer service

Excellent service by Luke. Very patient and answered all of my questions. Thank you 🙏

Steph

Headwater

17 days ago

How lovely :-) I'm glad Luke was able to help you! You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives. Stephanie

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Trusted Customer

20 days ago

Date of purchase: 06/25/2025

Great service.

Steph

Headwater

17 days ago

Thank you very much for your review. A while to wait, but enjoy Italy when the time comes :-) Stephanie

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BRIAN LITTLE

Worksop

21 days ago

Date of purchase: 06/24/2025

What BRIAN LITTLE said about Headwater:

Walking on the bright side

Good website with first rate email support. Hope to complete booking once the dates are confirmed.

Steph

Headwater

21 days ago

Thank you for your review and 5*'s, it very much appreciated. I can see we are working on your Swiss booking and will be in touch very soon to confirm. Stephanie

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MICHAEL WHALLEY

Preston

24 days ago

Date of purchase: 06/16/2025

What MICHAEL WHALLEY said about Headwater:

Megan is the Best! 😁

Excellent service from Megan, she’s been fantastic arranging our booking, a very professional attitude, polite and courteous attitude and she’s kept us informed every step of the way. Thank you Megan!

Steph

Headwater

24 days ago

Thank you so much for your fabulous review. I have shared this with the wider team and Megan :-) Have a wonderful holiday when the time comes. Stephanie

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PENELOPE STEVENS

Johannesburg

27 days ago

Date of purchase: 06/13/2025

Steph

Headwater

27 days ago

Thank you for your 5* review. Enjoy Italy when the time comes :-) Stephanie

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom