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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,322 reviews

CATHERINE SMITH

English

5 days ago

Date of purchase: 06/25/2025

What CATHERINE SMITH said about Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

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Steph

Headwater

2 days ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

2 days ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

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Trusted Customer

4 days ago

Date of purchase: 06/26/2025

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

2 days ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie

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SIMON WORSLEY

Beccles

9 days ago

Date of purchase: 06/26/2025

What SIMON WORSLEY said about Headwater:

Friendly people are far better than chatbots!

Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.

Steph

Headwater

6 days ago

We quite agree :-) Thank you for your review today, it is much appreciated! Stephanie

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MARYANNE NIBLETT

9 days ago

Date of purchase: 06/26/2025

What MARYANNE NIBLETT said about Headwater:

Excellent customer service

Excellent service by Luke. Very patient and answered all of my questions. Thank you 🙏

Steph

Headwater

6 days ago

How lovely :-) I'm glad Luke was able to help you! You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives. Stephanie

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Trusted Customer

9 days ago

Date of purchase: 06/25/2025

Great service.

Steph

Headwater

6 days ago

Thank you very much for your review. A while to wait, but enjoy Italy when the time comes :-) Stephanie

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BRIAN LITTLE

Worksop

11 days ago

Date of purchase: 06/24/2025

What BRIAN LITTLE said about Headwater:

Walking on the bright side

Good website with first rate email support. Hope to complete booking once the dates are confirmed.

Steph

Headwater

10 days ago

Thank you for your review and 5*'s, it very much appreciated. I can see we are working on your Swiss booking and will be in touch very soon to confirm. Stephanie

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MICHAEL WHALLEY

Preston

14 days ago

Date of purchase: 06/16/2025

What MICHAEL WHALLEY said about Headwater:

Megan is the Best! 😁

Excellent service from Megan, she’s been fantastic arranging our booking, a very professional attitude, polite and courteous attitude and she’s kept us informed every step of the way. Thank you Megan!

Steph

Headwater

13 days ago

Thank you so much for your fabulous review. I have shared this with the wider team and Megan :-) Have a wonderful holiday when the time comes. Stephanie

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PENELOPE STEVENS

Johannesburg

17 days ago

Date of purchase: 06/13/2025

Steph

Headwater

16 days ago

Thank you for your 5* review. Enjoy Italy when the time comes :-) Stephanie

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PAUL METHVEN

Gloucester

18 days ago

Date of purchase: 06/17/2025

What PAUL METHVEN said about Headwater:

Gozo walking holiday booking

Efficient, polite and friendly

Steph

Headwater

17 days ago

Thank you so much for your review. I hope you enjoy Gozo as much as I did when I visited :-) Stephanie

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Trusted Customer

19 days ago

Date of purchase: 06/16/2025

Great customer service

From the first call to the last, Helen was very patient, polite and helpful in sorting out our holiday requirements, which were not straightforward. From a city extention following our walking...

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Steph

Headwater

18 days ago

Thank you for your wonderful review I know Helen will be so pleased you are happy :-) Stephanie

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom