How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,512 reviews

Trusted Customer

Feefo Verified

3 years ago

Extremely helpful knowledgeable and efficient

Paula Farmer

Headwater

3 years ago

Thank you for posting your positive and welcoming review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Booking arrangements were easy and handled well.

Very helpful, always contacted when said they would, not too pushy!

Paula Farmer

Headwater

3 years ago

Thank you for posting your review. It is always welcoming to read such positive feedback. Headwater Customer Services

TIMOTHY FOWLER

Feefo Verified

3 years ago

What TIMOTHY FOWLER said about Headwater:

Very helpful staff, especially Megan.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your kind review Headwater Customer Services

DAVID BETTS

Feefo Verified

3 years ago

What DAVID BETTS said about Headwater:

A highly satisfied customer!

We have travelled with Headwater on many previous occasions and we have generally had really good experiences. We have just booked another trip and the booking process was very smooth, even though...

Paula Farmer

Headwater

3 years ago

Thank you for posting such a welcoming and lovely review. It's always lovely to know that we are continuously providing an excellent service for you to be able to enjoy your Headwater holiday. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Very helpful

Very helpful advice on the phone, very prompt response to my query, and clear quote with follow up and easy payment. Felt very supported throughout.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a lovely review and welcoming review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Awsome company

Always a fantastic service, friendly and approachable and nothing is too much bother - this will be about our 5th booking with this company! Hard act to beat!

Paula Farmer

Headwater

3 years ago

Its always welcoming to read such a positive review and would like to thank you for your lovely comments and continued loyalty to Headwater. Headwater Customer Services

ELIZABETH THOMPSON

Feefo Verified

3 years ago

What ELIZABETH THOMPSON said about Headwater:

Very happy

Very efficient, courteous and rapid service which inspired confidence.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a lovely and welcoming review Headwater Customer Services

WENDY SEVILLE

Feefo Verified

3 years ago

What WENDY SEVILLE said about Headwater:

Sales person was very friendly, could quickly trace my details as a past customer and gave me the relevant discounts due because I have used the company many times. He answered my many questions...

Trusted Customer

Feefo Verified

3 years ago

see above

Helen replied to our enquiry promptly and answered all our questions

Paula Farmer

Headwater

3 years ago

Thank you so much for taking the time to post your positive review. Kind regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

They responded promptly positively and precisely to all queries

I would recommend and will buy from them again. The only major shortcoming is the constant requests from free flo for feedback- three times already and we havent even gone on holiday yet!

Paula Farmer

Headwater

3 years ago

Thank you for taking the time comment on your booking experience with Headwater. We are sorry that you received three requests from Feefo to feedback on your experience and is something that we shall monitor. Kind regards Headwater Customer Services

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo