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Headwater Reviews

Displaying all 1,512 reviews

ANDREW HARRIS

Feefo Verified

3 years ago

What ANDREW HARRIS said about Headwater:

Ver Good Customer Service

A pleasure to talk to the Headwater office team - articulate, know their tours, efficient and very pleasant

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post such a positive review- always appreciated by the Headwater Team

Trusted Customer

Feefo Verified

3 years ago

Some confusion over which company was offering this holiday

I had some difficulty getting information about the holiday. I was sent an advertisement for the holiday by EXODUS so I contacted them for further information via email. After waiting several days...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. We are truly sorry for the service received following your initial enquiry. This is definitely not the service that the Headwater team prides themselves on. Despite your initial enquiry experience we are pleased to read that you are now able to look forward to your booked holiday.

IAN WILLIAMSON

Feefo Verified

3 years ago

What IAN WILLIAMSON said about Headwater:

The service received was very prompt and professional.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a positive and welcome review Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Swift reply to queries and a call to check to see if they could offer advice when I asked for a quote before booking my holiday.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. Your positive comments are always welcomed by the team. Headwater Customer Services

JOHN WEIGHT

Feefo Verified

3 years ago

What JOHN WEIGHT said about Headwater:

So far so good!

Good service from sales & admin team. Managed our travel changes effectively. The Headwater itinerary document didn't always make chronological sense and with some event duplication. IT system...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. Your comments are appreciated and we shall certainly look into the documentation that you have mentioned. Regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

Very efficient and helpful

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review with such positive feedback which is always welcomed by the team. Headwater Customer Services

JONATHAN POTTER

Feefo Verified

3 years ago

What JONATHAN POTTER said about Headwater:

Efficient and helpful staff

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review with such welcome and kind comments. Headwater Customer Services

LESLEY LAING

Feefo Verified

3 years ago

What LESLEY LAING said about Headwater:

Good company to deal with

Good efficient always ready to help

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a positive review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Stephanie was super helpful! Can’t wait to go on our cycle trip to Umbria

Great service, Stephanie was very helpful, easy to book - looking forward to our cycling holiday in Umbria 😊

Paula Farmer

Headwater

3 years ago

Thankyou for posting such a positive and welcoming review. Your comments are very much appreciated and will be shared with Stephanie Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Competent helpful staff

Megan was competent and very helpful. She was able to answer all our questions and meet all our requests. The only reason for not giving 5 stars was that I rang three times before I was able to talk...

Paula Farmer

Headwater

3 years ago

Thank you for posting your review and your kind comments regarding Megan. We are however truly sorry that your experience trying to contact Headwater was marred by the difficulties in getting through to talk to a member of the team during what has been a very busy period. Kind regards Headwater Customer Services

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