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Headwater Reviews

Displaying all 1,512 reviews

GILLIAN BIRD

Feefo Verified

3 years ago

What GILLIAN BIRD said about Headwater:

Call was picked up straightaway. Joanne was very friendly and knew the holiday immediately. Also an email with quote was sent straightaway. The only negative was that the quote was not completely...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to feedback your booking experience. We were pleased to read that Joanne was able to clarify the quote for you. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Almost perfect

Could not confirm availability of transport for an additional walk I wanted to do and were unable to offer early booking discount even though almost 12 months in advance. Everything else good and I...

THEODORE EMMS

Feefo Verified

3 years ago

What THEODORE EMMS said about Headwater:

excellent service from Helen

Paula Farmer

Headwater

3 years ago

Thank you for your kind and welcoming comments regarding the service that Helen provided when booking your future Headwater holiday. Kind regards Headwater Customer Services

ALISTAIR BEATTIE

Feefo Verified

Glasgow

3 years ago

What ALISTAIR BEATTIE said about Headwater:

The Headwater agent, Helen, was pleasant, informative and helpful

The Headwater agent, Helen, could not have been more helpful. All my enquiries were answered and the next stage of the booking was fully explained.

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a positive and welcome review of which we are sure will be well received by Helen Kind regards Headwater Customer Services

PHILIP EVANS

Feefo Verified

3 years ago

What PHILIP EVANS said about Headwater:

Very helpful in the booking process. We have used Headwater before and have always been very pleased with their holidays

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to feedback your booking experience. Your kind comments are always welcomed by the team at Headwater. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Shan’t use them again

Not impressed, paid a deposit with New Experience holidays in October 2022 which was subsequently taken over by Headwater. New Experience were unable to supply the original holiday as per the booking...

Paula Farmer

Headwater

3 years ago

Dear Alison Thank you for taking the time to post your review. Headwater prides itself on service delivery so we are extremely disappointed and truly sorry you have had a poor experience with your booking. We shall look into this in more detail to understand how we can improve. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Very friendly and efficient service. I would certainly recommend HW.

From the initial enquiry to the follow up, the service was extremely good. The member of staff I spoke to was helpful, friendly and efficient. Everything ran smoothly.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post a very welcoming and positive review. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Lauren was great and prompt on putting the options together. A great job

Paula Farmer

Headwater

3 years ago

Thank you for posting so a positive and welcoming review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly, efficient and easy to talk to. Very early to give any other insights! We are returning customers as we had good experiences previously.

Paula Farmer

Headwater

3 years ago

Thank you so much for taking the time to post a positive review many thanks Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

No confirmation just a automated feedback

I booked a walking trip with you yesterday your staff member was very good . He took a deposit and said that he would get send a confirmation once the hotels had got back. I have not got any ...

Paula Farmer

Headwater

3 years ago

Thank you for taking he time to post your review. We are truly sorry that you did not receive your confirmation as discussed at the time of booking. Your comments are gratefully received as it has highlighted an error in our automated system which is currently being looked into. Once this matter is resolved you will receive confirmation Kind regards Headwater Customer Services

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