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Headwater Reviews

Displaying all 1,512 reviews

Trusted Customer

Feefo Verified

3 years ago

SOME PROBLEMS WITH BOOKING ONLINE

Some confusion when booking online. I paid the deposit and my bank cleared it. I then received an email from Headwater saying they could not proceed with my booking as they had not received my...

Steph

Headwater

3 years ago

Hello. I am sorry there was some confusion with your online payment. We have a our tech guys looking into this so it does not happen again. I have checked with your booking agent and she tells me she has now answered all your questions but do please drop me a line or give me a call if there is anything else you need and I will be happy to help. Stephanie

JANET SODRING

Feefo Verified

3 years ago

What JANET SODRING said about Headwater:

Excellent service!

As previously when I have booked at least 10 former holidays with Headwater, Very friendly, very helpful. We look forward to our next adventure with you

Steph

Headwater

3 years ago

Thank you so much for your continued loyalty to Headwater. We love to read these fabulous comments. Time flies, you will soon be on your next adventure! Stephanie

PETRA HIRST

Feefo Verified

3 years ago

What PETRA HIRST said about Headwater:

Headwater is always excellent - that's why I go back to them every time I do an activity holiday. The advisors are professional, helpful, friendly and very efficient and I am sure the holiday won't...

Steph

Headwater

3 years ago

Thank you so much for you super comments. We do love to read these!

STELLA PAYNE

Feefo Verified

3 years ago

What STELLA PAYNE said about Headwater:

Great friendly service from Toni - managed my many changing requests highly recommended

Steph

Headwater

3 years ago

Thank you for your lovely review :-) I will make sure Toni hears about it. Have a wonderful holiday. Stephanie

Trusted Customer

Feefo Verified

3 years ago

Prompt, clear and friendly

I had a query relating to an online techniical issue , probably relating to my credit card website. It was on a Sunday - I emailed and they rang on the Monday . They couldn’t get through but I range...

Steph

Headwater

3 years ago

Thank you for your feedback on our service. I am glad we were able to resolve the issue quickly. Stephanie

ELIZABETH DOUGLAS

Feefo Verified

Edinburgh

3 years ago

What ELIZABETH DOUGLAS said about Headwater:

Excited about cycling in Italy

Megan was really helpful, patient, knowledgeable and friendly. The holiday we are looking at (cycling in Puglia) looks very exciting and we are now keeping everything crossed that the hotel bookings...

Steph

Headwater

3 years ago

Thank you for your lovely comments. I will make sure I pass them on to Megan. We are keeping everything crossed the hotels have availability for you! Stephanie

Trusted Customer

Feefo Verified

3 years ago

When I expressed an interest in this holiday I was given the price quotation as on the website with the single room option plus the 10% discount and £100 off so I booked the holiday so things can get...

Steph

Headwater

3 years ago

Thank you for your review. I am sorry that you have incurred additional costs for your holiday. Sadly we are not always aware of these until our local agents check room availability. I can see our agent Andrew has been in touch and explained the charges. I can see your holiday is now confirmed and I hope you have a wonderful time. Kind regards Stephanie

TRACY TESTIN

Feefo Verified

3 years ago

What TRACY TESTIN said about Headwater:

This company is the BEST!! Wonderful itineraries, great support staff, very organized. THE BEST!!!!

Steph

Headwater

3 years ago

Thank you so much for your lovely comments. What a great way to start a Monday reading this :-)

Trusted Customer

Feefo Verified

3 years ago

Efficient, responsive and friendly service

Steph

Headwater

3 years ago

Thank you very much for your lovely comments. We love to read these!

Trusted Customer

Feefo Verified

3 years ago

Excellent

Good good communication

Steph

Headwater

3 years ago

Thank you for you lovely feedback. We hope you have a wonderful holiday when it arrives.

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