How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,512 reviews

Trusted Customer

Feefo Verified

3 years ago

Took our £800 deposit then waited 10 days to tell us the holiday we asked for was not available. No explanation given, Still waiting for return of deposit.

Steph

Headwater

3 years ago

Thank you for your feedback, we are really sorry we have not met your expectations on this occasion and will use this to improve and train our team. Due to the nature of some our our smaller hotels, responses are not always instant. However we do understand how frustrating this can be and we should update you accordingly during the process. Please accept our apologies. You should have received your refund as this has been processed. Please give us a call if it is still not appearing in your account and we will follow up with our accounts department.

JULIE GARDINIER

Feefo Verified

3 years ago

What JULIE GARDINIER said about Headwater:

Excellent tour company.

Years ago we took a headwater trip and I know it was a good trip. Once again we are going on a headwater trip. Our contact, Helen Hodson was professional, friendly and very helpful to us. She...

Steph

Headwater

3 years ago

Thank you for you wonderful comments. Helen will be thrilled to read this. Have a great holiday.

ADOLF STINDT

Feefo Verified

3 years ago

What ADOLF STINDT said about Headwater:

Excellent personal service

The agent was very attentive and listened to what we were hoping to get out of the holiday. Made useful recommendations and it seemed nothing was too much effort. She kept us informed and updated...

Steph

Headwater

3 years ago

Thank you for your wonderful comments. We love to receive reviews like this :-)

Trusted Customer

Feefo Verified

3 years ago

Recommend

Service always very good. Megan is really helpful and goes the extra mile to help with our requirements and plans.

Steph

Headwater

3 years ago

Thank you very much for this lovely review.

KAREN TROGSTAD

Feefo Verified

3 years ago

What KAREN TROGSTAD said about Headwater:

Excellent

Megan is excellent

Steph

Headwater

3 years ago

Thank you. We think Megan is wonderful too :-)

TIM WILYMAN

Feefo Verified

Emsworth

3 years ago

What TIM WILYMAN said about Headwater:

Great when you speak to them, don't bother with the 'chat' function.

When I phoned and spoke to an adviser she was very helpful and attentive and did everything expected. She was quick to get back in touch with details and quick to follow up. Two other advisers...

Steph

Headwater

3 years ago

Thank you for your comments

Trusted Customer

Feefo Verified

3 years ago

Very slow to come back and confirm whether the holiday we want is available. 9 days after initial enquiry we still don't know whether the accomodation is available for the requested dates. Not good...

Steph

Headwater

3 years ago

Trusted Customer

Feefo Verified

3 years ago

Friendly and helpful

Very helpful and friendly, called back when they said they would. Tailor-made my holiday to suit me.

Steph

Headwater

3 years ago

Thank you for your lovely comments. I'm glad we were able to get you perfect trip.

Trusted Customer

Feefo Verified

3 years ago

Good and efficient at getting booking done

KYM BANNISTER

Feefo Verified

Adelaide

3 years ago

What KYM BANNISTER said about Headwater:

Excellent and rapid response from Jo Chaplin adapting to our dates and requirements.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo