Shuttle Direct United Kingdom Reviews

Thank you for taking the time to share your feedback. We’re sorry to hear that your transfer took considerably longer than expected and understand your frustration, particularly as you had to travel past your destination before being dropped off. Your booking was for a shared shuttle transfer, which means that other passengers travelling to different destinations are also accommodated on the same vehicle. As a result, the route and journey time can vary depending on the number and location of drop-offs required. The journey time of approximately 35 minutes indicated on our website refers to a direct journey and, as stated, may increase depending on the number of drop-offs. Unfortunately, this is not representative of the journey time for a shared shuttle service, where several stops may be necessary before reaching your destination. Your comments are valuable to us, and we will take them into consideration as we continue to review how we communicate expected journey times for shared transfers, ensuring our customers have a clearer understanding of what to expect. Thank you again for your feedback. We’re sorry that your experience did not meet your expectations and appreciate you bringing this matter to our attention.

We sincerely apologize for the long transfer time and any inconvenience this may have caused. As the transfer was operated as a shared shuttle service, the journey took longer than expected due to the multiple stops required to pick up and drop off other passengers along the way. We understand that this can make the trip to Tossa de Mar quite lengthy, and we appreciate you sharing your feedback with us. We apologize again for the inconvenience and thank you for your understanding. Your feedback is valuable to us as we continue working to improve our customers’ travel experience.