Sephora Reviews

Hello, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you've experienced with your recent order, including not receiving your product, the delay in your refund, and the unsatisfactory communication you've encountered. This is certainly not the standard of service we aim to provide. A member of our team has been in touch with you to resolve this matter. We are actively working to ensure that your refund is processed promptly and that a satisfactory resolution is reached for the missing product. Kind regards, Sephora UK Customer Care

Hello, Thanks so much for sharing your feedback. We're really sorry to hear that your parcel wasn't received as soon as you hoped for! We just wanted to confirm that your parcel was available for collection on the next working day. However, it looks like it wasn't collected until two days later. We're always working to improve our delivery services and communication, and thank you again for your feedback! Best wishes, Sephora UK Customer Care

Hello, Thank you for sharing your recent experience with us. We are truly sorry to hear about the significant delay in your delivery and your disappointment with the customer service you received. This is certainly not the standard we aim for, and we understand your frustration with generic replies and the extended wait for your order. A member of our team has reached out to you directly via email to assist further with your specific order and address your concerns in more detail. We hope to resolve this situation to your satisfaction and demonstrate our commitment to providing a better experience. Kind regards Sephora UK Customer Care

Hello, Thank you for your feedback regarding your recent order and delivery experience. We are pleased to hear that our customer support team was able to quickly and efficiently resolve the issue by sending a replacement product. We are always reviewing our delivery options and partner performance to ensure we provide the best possible service. Your comments regarding carrier choice and your willingness to pay a little extra for an alternative like Royal Mail are extremely valuable to us. We will certainly take your feedback into consideration as we work to improve our delivery services. Thank you again for bringing this to our attention. We appreciate your honest review as it helps us identify areas for improvement and strive to deliver a better experience for all our customers. Kind regards Sephora UK Customer Care