Excellent company. My perfumes were excellent value and arrived very quickly. Will definitely trade again next time I need perfume.
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Trusted Customer
Feefo Verified
1 month ago
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Trusted Customer
Feefo Verified
1 month ago
Gift card purchase
Bought a gift card for my daughter in law process was easy to follow and card was delivered quickly. (Though it would have been ni e to be able send her an e-card
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Trusted Customer
Feefo Verified
1 month ago
There are many shopping centres that are far better.
I want to talk about Sephora’s staff. I’ve visited Sephora stores in many countries around the world, and one thing I’ve noticed consistently is the poor level of customer service. Many employees...
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Rebecca
Sephora
1 month ago
Hello
Thank you for sharing your feedback regarding your recent experiences at Sephora. We are concerned to hear about the issues you've encountered with our staff's customer service and the availability of loyalty rewards.
We would like to address your concerns in more detail. We have been in touch via email to request more information about your visits, such as specific store locations and dates, to help us investigate these matters thoroughly. Your insights are invaluable as we continuously strive to improve our customer experience.
We appreciate your patience as we look into this.
Kind regards
Sephora UK Customer Care
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.