Plumbs Reviews

My main complaint about Customer Services was that I was not kept updated on the reasons for the delays and had to contact Plumbs to find out what was happening. The first delay was due to Plumbs supposedly not having the correct measurements for my job - about 6 weeks after the job was measured! The second was that the suppliers had run out of stock and, therefore, there would be a 4 week delay but I would be advised when the stock came in - again I had to contact to get an update about this. I used to judge Customer Service in the Tourism industry - Plumbs fell short of what I would expect.

Still having problems with the admin side of Plumbs. I have not yet received a receipted invoice for my amount paid in full of £1414.64. Very frustrating.