the agent was very helpful and apologetic that the covers were not correct, as I explained to her it was not her fault but that of the upholsterers. The initial price seemed very competitive but now...
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Plumbs
Plumbs
12 years ago
Thank you for your comments. I understand from your order that a further fitting was carried out and you feel the covers are not an acceptable standard. Therefore, you have requested to upgrade to our traditional handmade covers to ensure the fit is that of a tighter, more precise fit.
As every suite is unique we work from detailed measurements, and as with any made to measure product, it is sometimes necessary that alterations are required to ensure the cover fits perfectly.
Please accept my sincere apologies for the delays and inconvenience that has been caused as a result of this matter.
Customer Services Team
Product reviews
Date of purchase: 24/01/2014
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Trusted Customer
12 years ago
Good service, prompt reply and excellent products.
Product reviews
Date of purchase: 22/01/2014
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Trusted Customer
12 years ago
Your rep was very good and left me completely satisfied
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.