I had a loose chair cover, & whilst I was pleased with it I felt it was much shorter than I wanted. I had said I did not want to see the legs of the chair, & I could clearly see them. Nigel the...
Thank you for your feedback. Please accept our apologies for any inconvenience that may have been caused due to the foams not being to your satisfaction. We can confirm that we have notified our Upholsterer who will contact you within the next few days to discuss your concerns further.
If you wish to discuss the matter further please do not hesitate to contact Head Office.
Customer Services Team
Product reviews
Date of purchase: 29/04/2014
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Trusted Customer
12 years ago
Your representative was excellent and knew exactly what was required...
Thank you for your feedback. We are sorry that your order took longer than originally expected due to the fact that the item of furniture was in fact antique, and in order to replace the interiors with like for like products for example horse hair, it can take longer to source these items than modern components. The fact that your furniture is antique also means that the discounts that you refer to in the advertisements that you have seen unfortunately did not apply to your order.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.