Material took longer to arrive than stated, despite repeated phone calls no one phoned me back - very poor.
Plumbs
Plumbs
12 years ago
Thank you for feedback. We would like to apologise for any delays or lack of communication throughout your order. We will pass these comments in order for us to improve our service for the future. We are glad to hear you are happy with the final product you received.
Customer Services Team
Product reviews
Date of purchase: 19/03/2014
0
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Trusted Customer
12 years ago
Mr Ron Valance from Plumbs took care of everything and was very helpful and courteous.
Area rep not too efficient, ok taking order but lacked follow up when requested. Accuracy of order was questionable
Plumbs
Plumbs
12 years ago
Thank you for your feedback. We like to apologise for any lack of communication from our home consultant, we value all feedback and will pass these comments onto them so we can improve our services in the future. We are glad to hear you are happy with the final product you received.
Customer Services Team
Took ages to do the curtains-I`d expected them to be done the next day after the covers were done.It turned out to be three weeks.
Trusted Customer
12 years ago
Not good.
Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are sorry that you are not happy with the fit of your furniture covers and the tie backs for your curtains. In view of this we have requested that our Home Consultant telephone’s you to arrange to make an appointment to visit to discuss your concerns further. Please accept our apologies for any inconvenience this may cause you.
Customer Services Team
ignor their customers and dont get back to queries. It also took 3 months to make one pair of curtains which I could have got from Debenhams within a week. Do not ask me about Plumbs ever again!
Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are sorry that your order experience with Plumbs has not been as you expected. We do place great emphasis on providing our customers with the levels of service and quality of products that they expect and quite rightly deserve and it is disappointing to hear that this has not been your experience.
Customer Services Team
Product reviews
Date of purchase: 01/05/2014
1
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Trusted Customer
12 years ago
OK
Product reviews
Date of purchase: 29/05/2014
0
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Trusted Customer
12 years ago
the service was very good and the fitting was excellent
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.