i have complained to your mang director and have not even had a reply
Plumbs
Plumbs
11 years ago
Thank you for your comments. We are sorry that Mrs Page has not replied to you. On checking our records we cannot see any trace of a letter being received for her attention or a request for her to telephone you. We can see from our records that you had been given a discount for all the inconvenience that you had with regards to your order. If you are not happy with the fit please could you contact the Head Office on 01772 838363 and we will send our Home Consultant to visit in the New Year.
Customer Services Team
Covers don't fit very well, and new seat cushions too soft so material creases
Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear you are not happy with your furniture covers. In view of this please call our Head Office on 01772 838 396 and we can then arrange for our Home Consultant to visit and discuss your concerns with your furniture covers.
Please accept our apologies for any inconvenience this has caused you.
Customer Services Team
Thank you for your feedback. Please accept our apologies for the problems that you had encountered with your order. We can advise if you had contacted Head office we could have sent the Upholsterer back to you to resolve the issues with the cushions rather than sorting the problem yourself.
With regards to the wood not being polished, we are afraid we do not offer French Polishing we only touch up the wood. If you do have any more concerns please do not hesitate to contact the Head office.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.