How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

Displaying all 6,693 reviews

Trusted Customer

11 years ago

Excellent service. Very happy.

Product reviews

Date of purchase: 19/06/2014

Trusted Customer

11 years ago

First rate lady agent/measurer/fitter. Couldn't fault.

Product reviews

Date of purchase: 03/07/2014

Trusted Customer

11 years ago

Great service and friendly staff right through from consultation to collection and delivery. Was worried…

Great service and friendly staff right through from consultation to collection and delivery. Was worried whether I had made the right decision to have my old sofa's recovered but so glad I did,...

Product reviews

Date of purchase: 10/06/2014

Trusted Customer

11 years ago

The service was excellent , precise measurements taken to ensure a perfect fit -very professional…

The service was excellent , precise measurements taken to ensure a perfect fit -very professional approach by your representative Particularly useful to have an all around zip at the base so the...

Product reviews

Date of purchase: 06/07/2014

Trusted Customer

11 years ago

The rep that came out was superb but we had to cancel the order after…

The rep that came out was superb but we had to cancel the order after three failed attempts to get the covers right. The errors were with the teams that were making the covers. The rep did all she...

Plumbs

11 years ago

Thank you for your comments. We are sorry to hear about the problems with your covers. We have checked our records and note a full refund of all money paid was refunded to you. Please accept our apologies for any inconvenience that may have been caused. Customer Services Team

Product reviews

Date of purchase: 15/07/2014

Trusted Customer

11 years ago

Great service and my consultant, Amanda, was brilliant, can't praise her highly enough.

Product reviews

Date of purchase: 07/07/2014

Trusted Customer

11 years ago

Very efficient, excellent quality product.

Product reviews

Date of purchase: 01/07/2014

Trusted Customer

11 years ago

Very patient consultant

Product reviews

Date of purchase: 15/07/2014

Trusted Customer

11 years ago

Very helpful and friendly lady sales representative. A great ambassador for your company

Product reviews

Date of purchase: 30/06/2014

Trusted Customer

11 years ago

Conflicting information given by rep and staff at HQ regarding flexibility of collection of furniture.…

Conflicting information given by rep and staff at HQ regarding flexibility of collection of furniture. It was important to us to have furniture out of the way to cordinate carpet laying and...

Plumbs

11 years ago

Thank you for your feedback. We are sorry to hear that you found our collection and delivery schedules to be inflexible. Please be assured that we welcome all feedback from our customers such as this, to help highlight occasions where our internal systems and procedures have failed to deliver the right service. This feedback will help us to identify changes and improvements, which are an ongoing process within any organisation. Customer Services Team

Product reviews

Date of purchase: 06/05/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Plumbs Reviews

CurtainsMore reviews of this productView product websiteDelighted with them

Loose CoversMore reviews of this productView product websiteSo far, covers are doing well, keeping shape and looking good. Haven't laundered yet, so don't know how well they'll wash and replace on sofa. Only slightly negative point is that covers are on top...Read more

Loose CoversMore reviews of this productView product websiteCovers look much better than I had expected. It looks like I have bought new furniture! Very pleased.

Loose CoversMore reviews of this productView product websiteCovers are excellent and have considerable use as the settee is also a bed settee. Particularly useful to have an all around zip at the base so the covers do not have to be removed when it is...Read more

Loose CoversMore reviews of this productView product websiteThe covers were not made to specification and they were incredibly simple. Just covering rectangular cushions. The second attempt was worse. The covers were too baggy and one hadn't been made at...Read more

Loose CoversMore reviews of this productView product websiteLove the fabric, love the fit, love the look. Absolutely transformed a very tired old sofa!

Easy Riser ReclinerMore reviews of this productView product websiteSooooo comfortable and easy to use. Much admired.

Loose CoversMore reviews of this productView product websiteMaybe the armchair arm covers could have been slightly better fitted but maybe it was the material I chose that was not as stretchy as previous fabrics I have had.

ReupholsteryMore reviews of this productView product websiteOrder delivered within the time scale. Very pleased indeed with the quality and finish of the upholstery. Would recommend Plumbs.

ReupholsteryMore reviews of this productView product websiteNo criticism of the work at all.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?