Plumbs Reviews

Thank you for your feedback. Please accept our apologies for the problems that had occurred while production were making your order. Sometimes the Production team like a sample or template of the customer’s cushions if they think that the shape of the cushion is unusual or the measurements do not seem quite right, it is just to make sure they are made correctly. With regards to the telephone call that you had about your credit card, we can confirm that for security if the Credit Control department cannot read clearly your card details they will always telephone the customer for confirmation so that no errors can happen with handling the customer’s money. Please accept our apologies for any inconvenience the above matters may have caused. Customer Services Team

Thank you for your feedback. Please accept our apologies that we were unable to make the furniture covers to your satisfaction. However we do advise that a second fitting is sometimes needed to enhance the look as they are made to your furniture’s specific measures. We have checked our records and can see that an alteration was not carried out in this instance and a full refund was given at the Home Consultant’s request due to the fitting. Customer Services Team

Please accept our apologies for any inconvenience that may have been caused due to the delay with the fitting of your order. We are sorry to read there was an error and you have not received your M&S vouchers. We have checked your order and we will process them as a matter of urgency and post them out to you in the New Year. Sorry for any inconvenience caused. Customer Services Team