The trouble was that the reupholstery was subcontracted and not by Plumbs and so not subject to Plumbs' control with respect to timing, punctuality or even honouring arrangements made in good faith...
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Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry that your order experience did not live up to your expectations. We do place great emphasis on striving to deliver the levels of service and quality of products that our customer expect and quite rightly deserve and we are sorry that you our communication regarding arrangements did not meet our usual exacting standards.
Customer Services Team
Product reviews
Date of purchase: 29/04/2014
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Trusted Customer
11 years ago
I telephoned for a rep and received immediate response
Very poor service from consultant. Covers very crease when fitted when I comment on this was told they would drop out with time. I waited a week but couldn't stand the mess that they looked borrowed...
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Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear that your furniture covers are not fitting to your satisfaction. In view of this, we would like to send the Home Consultant to discuss your concerns. If you would like us to arrange this please could you telephone our customer service team on 01772 838 396.
Once again please accept our apologies for any inconvenience that this may cause you.
Customer Services Team
Plumbs
Plumbs
11 years ago
Sorry we've noticed a typo in the customer number we provided. Please contact 01772 838363 instead.
Customer Services Team
I have always found Plumbs satisfactory both in the end result and particularly with the visiting agent who organizes the whole procedure and for whom nothing is too much trouble.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.