Covers were received promptly but footstool cushion was the wrong size and had to be re-made. Additional order for antimacassar and arm covers not yet received and calls to rep not returned. Why was...
Thank you for your feedback. We are sorry to hear that you are not happy with the price of our furniture covers. I can see from you order that you received the correct discount for the fabric that you chose during your consultation. If you have any ongoing concerns about this please contact us at your convenience.
I have already complained in writing re. my order and told they would get back to me. This was months ago. I have given up hope of ever hearing anything
From our first interest in choosing Plumbs to reupholster a recliner chair the various departments kept us fully informed of progress and the return of the chair. Throughout the staff were courteous...
The rep measured the covers over the top of existing covers unbeknown to me , so that when they arrived and I asked him to take the old covers off, the new ones were much too loose. Also the covering...
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Lee
Plumbs
11 years ago
Thank you for your feedback. Firstly, we would like to apologise to you for the problems you have encountered with your order since they were fitted by our Home Consultant. We will ensure that this information is passed on as a matter of priority to the relevant department. Further to this, the customer service team will contact with you to discuss the best possible way to resolve this matter.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.