Plumbs Reviews

Thank you for your feedback. We are sorry that on this rare occasion we could not make the furniture covers to fit your furniture to your satisfaction, and after 2 alterations a full refund was actioned for you. We always try our best to make the furniture covers to enable us to have a happy customer. We apologise for any inconvenience that has been caused due to the furniture covers not fitting to your satisfaction.

Thank you for you feedback. We can confirm that all wash labels are put on the reverse side of the fabric in the Home Consultant’s swatch books, this enables the customers to see more of the pattern on the sample and the look of the sample is more presentable to the customer. With our Traditional Products a sample of the fabric is always sent to the customer for their approval prior to the commencing of their order again with the wash label on the reveres side of the sample. We have looked at our files and can confirm that a full refund was issued upon receipt of the furniture covers.

Thank you for your recent feedback regarding the problems you experienced with your product. We very sorry that you were not satisfied with your final product and in view of this, a refund cheque was sent to you on the 29th April. You did contact our customer service department to advise this cheque had not been received and our accounts department are currently raising a new cheque which will be sent out within the next couple of days. Please accept our apologies for any inconvenience that has been caused.

Thank you for your recent feedback. We have looked into your order and we can see the delays that occurred on your order. On behalf of the Company, please accept our sincere apologies for any inconvenience this matter has caused you. We understand you have advised the covers seem to have some puckering on them. We will ask the Consultant covering your area to contact you to arrange an appointment to come over and see if we can get this matter resolved for you.

Thank you for your recent comments regarding your order. It is always nice to hear that customers are satisfied with the products we have provided. We are very sorry to hear of the problems you encountered with our Home Consultant and the delays that occurred with the fitting of the cover. We can assure you that these comments have been passed on to try and prevent this from happening in the future. If you would like to order any further products from us, please do not hesitate to get back in contact and we will arrange for another representative to come out to see you.